The Most Reliable & Trusted
VOIP Service Provider
in Canada
December 7, 2017

The Extreme Importance Of Keeping Your Staff Motivated

Allow us, if you will, to remind you of our holiday hours. MeloTel will be operational between the hours of 8:30 a.m. and 6:00 p.m. from Monday to Friday (our regular business hours) straight through until December 20th. We will then be closed for the holidays until December 27th, at which point, regular business hours will resume until the 29th. We shut down again to ring in the new year and start back on January 2nd.

Now, there are two main reasons we wanted to remind you of our holiday hours.

Firstly – the obvious – it’s important that we keep MeloTel clients in the loop about our availability. However, we also want to reiterate the fact that we accept calls 24 hours a day and 7 days a week at 1-888-MELOTEL. Please choose option 3 and leave a message and we’ll get back to you as soon as possible – all throughout the holidays. It’s part of our commitment to provide unbeatable customer service.

The second reason is to highlight the need to give employees time off of work to enjoy the holidays. This should be an integral part of every business owner’s to-do list. Yes, there are many businesses out there that operate on 24/7 schedules. However, it’s necessary to ensure that all employees are provided with adequate time off work to enjoy the festivities of the season. It will serve to significantly boost employee morale.

How important is employee morale to your company’s bottom line?

Simply put, it’s huge! If your employees are happy, excited and motivated to work for you, they will only produce better results. Happy workers are more productive. Those who feel that work is a chore or a bore will head out the door. (We honestly didn’t mean to rhyme that sentence, but hey, it worked!)

This is why it’s so important to regularly provide feedback to your employees. Especially if your business operates in a call centre environment, feedback couldn’t be more important. It helps for your staff members to know where their missteps may have taken place and how to correct them in future. But just as important, your words of encouragement and appreciation will serve to motivate your team members to continue to perform at their best.

Matt Heller is the author of book, The Myth of Employee Burnout. In it, he points out that when business owners recognize the efforts of their employees, it works to stimulate all members of the organization to work together to meet and exceed company goals. For this reason, he insists that bosses let their staff members know when they are having positive impacts on their businesses.

As the leader of your company, do you feel you’re doing enough to keep your staff motivated?

At MeloTel, we strongly believe that we have the answer to how to best provide feedback to call centre staff members. It’s called Monitor/Whisper Control Panel. It enables you to listen to the phone calls being taken by your phone agents live and as they happen. While listening, you can whisper information to help them answer questions and guide the potential customers towards making purchases.

For information about Monitor/Whisper Control Panel, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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