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April 4, 2016

Exploring The Advantages Of VoIP Calling Features

Using the internet instead of a traditional landline to operate your phone system can do a lot to help grow your business. For the better part of a decade, MeloTel has been proving that to its customers. The calling capabilities VoIP provides our clients appear endless. The money it saves them is incomparable. And when it comes right down to it, VoIP is simply the way of the future. So it’s best to get on board now!

What built-in features come with our VoIP-based services? MeloTel’s Commercial Phone Services provide our customers with calling capabilities they may never have used before without having to make them have to spring for traditionally large monthly payments. They include Call Waiting, Caller ID, Conference Calling, Call Transfers, Incoming Call Routing and Out of Office Options.

But that’s not all! VoIP calling features also include Auto Attendants, Custom Hold Music and Voicemail to your Email. In today’s blog, we’ll pay particular attention to these three options as we consider them to be among the most unique and useful benefits of working with VoIP-based telephone systems. As you’ll see, they provide particular advantages that aren’t readily available with traditional phone lines.

What are the advantages of having Auto Attendants? Well, your customers will always be greeted in consistently professional and friendly ways when they call your business. As well, customers will regularly be routed to the correct departments without having to worry about being transferred to the wrong representatives. This promotes much better customer service practices and much happy customers as a result.

What are the advantages of Custom Hold Music? Consider the fact that the majority of people who call your business value their time and do not like being put on hold. However, when hold times are inevitable, your custom hold music will ensure that they’re aware that you haven’t disconnected the lines. Research shows that most customers hang up and don’t call back when they are put on silent holds. Custom hold music significantly improves customer retention.

What are the advantages of Voicemail to your Email? As far as we’re considered, this is one of the most innovative features that are available with our VoIP-based Commercial Phone Services. By getting WAV files of your voice messages in your email inbox, you are pretty much guaranteed to never mistakenly miss another important call. This is because you’re able to both listen to and respond to messages using various devices.

Whether you are on your smartphone, tablet, laptop or desktop computer, you’ll be able to retrieve messages and get clear-cut understandings of when they were left for you. This enables you to prioritize the ways in which you return those messages while being able to visually store them for record-keeping purposes. MeloTel customers have pretty much unanimously agreed that the Voicemail to your Email feature has vastly improved their customer service capabilities.

For more information about MeloTel’s VoIP-based Commercial Phone Services and how they can help to grow your business, please don’t hesitate to contact us at 1-888-MELOTEL or use the “Live Chat Support” feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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