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September 7, 2017

Experiencing Another Great First: A Reward For Going Above And Beyond

They say there’s a first time for everything. And that euphemism has certainly rung true for MeloTel’s Founder and CEO, John Meloche this week. On Tuesday, we happily blogged about the fact that his four year-old son, Mark had officially kicked off his academic career by taking his first steps into a Junior Kindergarten classroom. Needless to say, it was an especially exciting first for the entire Meloche family.

However, that wasn’t the only first John had the pleasure of experiencing this week. He also received his first bouquet of flowers! And we’re not just talking about any old bouquet of flowers…we’re talking about the kind of “thank you” that only the most gracious of business owners receive. John, you see, is a big proponent for going above and beyond the call of duty. And last weekend, he did just that for one of his favourite clients.

TK Enterprises Inc. is a Windsor, Ontario-based marketing firm.

We’ve blogged about the great people over at TK Enterprises Inc. before. They provide a one-of-a-kind marketing service that utilizes the expertise of highly-experienced phone agents who call customers on behalf of jewelry companies. On those calls, the phone agents offer exclusive invites to upcoming in-store events, communicating the value they have in their customers. The Retail Marketing Services offered by TK Enterprises Inc. have proven to be highly successful.

“Phone calls are highly effective at delivering the message of the event to the customer due to the fact that our callers will either speak directly with the customer or they will leave an enthusiastic voicemail,” they point out on their website, “Most of our clients have incorporated our services as part of their business model and many no longer have their staff make any calls at all.”

How did MeloTel go above and beyond the call of duty for this great client?

Last week, TK Enterprises Inc. endured some system issues at their Windsor, Ontario-based office. Calling on John to help them out, the TK Enterprises Inc. team ended up getting more than they bargained for. Not one to be satisfied with providing customer service solely over the phone, John took matters into his own hands and travelled to the TK Enterprises Inc. office in Windsor – about a four-hour drive from the Greater Toronto Area.

“Over the weekend, we travelled to Windsor in order to save TK Enterprises Inc. from a major event with their office infrastructure,” John explains, “I’ll spare you the details about the system issues they had, but let’s just say that my team was more than happy to help out in our unique hands-on way. Apparently, our efforts were not unnoticed as I received my first-ever bouquet of flowers this week!”

It wasn’t even two weeks ago that we blogged about the importance of going above and beyond for your customers. We’re happy to report about this specific example and the reward that was received, as a result. Thank you TK Enterprises Inc.! Having you as a client has been reward enough!

If you’d like to experience MeloTel’s penchant for going above and beyond for its customers, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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