With MeloTel’s Founder and CEO, John Meloche on vacation this week, the MeloTel team is hard at work, making sure that things run smoothly in his absence. As our clients are well aware, our collective efforts ensure that our company can always be depended on no matter who may or may not be in the office. We take pride in our ability to function as a team, knowing that each and every member has providing top-notch customer service at the top of his/her priority list.
Let’s be honest. There are just certain things you can’t teach. One already comes with a particular personality and mindset when he/she arrives at a job interview. As a business owner-slash-hiring manager, it’s your job to ensure that the people you hire are good fits within your company culture. What that means is you must look to hire individuals who already share your enthusiasm to help others.
Of course, a good training regimen is of paramount importance. Once you’ve secured employees with great attitudes, it’s necessary to get them all acquainted with the ins and outs of their jobs. However, it’s also important to educate them about your rules and regulations regarding customer interactions. And, never forget, the better you treat your employees, the more likely they will be to interact with your customers in upbeat and courteous ways each and every time.
Naturally, your team members all need to be on board with treating customers with respect and courtesy. But doing so entails really listening to what your customers have to say. It’s hard to argue that the best people in the world to tell you how to improve your company are the people who support it.
What makes them happy? What makes them unhappy? Hearing the answers to those questions straight from the horses’ mouths will help you to implement changes that will only improve your customer relationships.
“After you and your employees, nobody knows more about your business than your customers,” says AmericanExpress.com, “They can be your biggest fans or your harshest critics. Ask them how you’re doing, what they like about your business and what they don’t like. This isn’t about collecting compliments, so open the channel to all customers…So put mechanisms in place for anonymous feedback, such as a ‘Contact us’ button on your website.”
Never take your customers for granted. Without them, you wouldn’t have a business to run! When it comes down to it, providing excellent customer service has a lot to do with expressing your gratitude for the support your customers have given you. Two little words – “thank you” – can go a long way. Be sure to show your customers how important they are to you by regularly thanking them and finding ways to add value to their relationships with your brand.
For a dose of MeloTel’s special brand of customer service, please don’t hesitate to contact us at 1-888-MELOTEL and select option 3 or email us at firstname.lastname@example.org. Thank you!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"