Thank you – two little words that most of us probably utter several times a day. They may not seem like such a big deal. We tend to thank people for the smallest things. Holding a door open or passing a napkin, for example. Of course, it’s never a bad idea to thank someone for a kind gesture. However, in the world of customer service, speaking those two little words can mean the difference between keeping and losing a customer.
Who doesn’t like being shown appreciation and gratitude? As a business owner, it’s integral that you demonstrate how much you value your customers. Of course, this often requires more than simply saying the words “thank you”. Sometimes, it requires going that extra mile. And, by that, we mean sending a handwritten note or putting in a phone call to make sure that your customer is completely satisfied. Saying “I really appreciate your business” is one of the best ways to thank your customers.
“Gratitude is memorable, and it can remind your customers why they shopped at your store or hired your company,” says Alyssa Gregory on TheBalanceSMB.com, “Regardless of the type of business you have, saying thank you after every transaction is one of the easiest ways to start a habit of good customer service.”
At the end of the day, it all comes down to providing unbeatable customer service. It can never be stressed enough that the ways in which you make your customers feel often counts for more than the quality of your products and services. Developing and maintaining strong customer relationships is what helps most businesses stay afloat in today’s world. So be sure to take advantage of all of the opportunities you get to thank your customers.
“When customers call you they expect etiquette, decency, and general courtesy,” writes Sam Suthar on Acquire.io, “And, a thank you at the right point helps a lot when trying to win the trust of the caller. For example, when you ask the caller for details, you must thank them for providing the information. It’s the same for when they are being transferred or put on hold. Finally, when you are about to sign off, a thank you for calling works also!”
At MeloTel, it’s never lost on us that our clients are people who are taking chances. We recognize that, as a smaller telecom service provider, we have something to prove. We’re so grateful for the many opportunities we’ve been given to prove just how beneficial it can be to work with a smaller company.
Many of our clients herald our ability to provide personalized customer service. They comment about the fact that we address them by name when they call us. For the MeloTel team, our clients are like family. We appreciate the trust they’ve put in us and we make it our mission to help them grow their businesses. So, to every MeloTel client, thank you so much!
For information about any and all of our cloud-hosted services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"