There once was a time when business owners who had to leave their offices were unable to be reached by phone. They’d simply let their answering machines do the talking for them whenever someone would call their offices. Explanations of their absences and promises to return calls would generally be the gist of the information left in their voicemail greetings. And customers would leave messages in hopes to hear back.
Today, things are much different. Most consumers are well aware that they have plenty of options. Therefore, when a business owner is “out of the office” and can’t be reached, consumers are a lot more likely to contact other businesses to have their needs met. This is because there have been great advances in technology that allow for business owners to be a lot more accessible these days.
At MeloTel, we practice what we preach. With VoIP technology, our staff members are able to use their cell phones much the same way they would use the professional phone equipment found inside our office. That way, when any member of our team is working outside of the office, he/she can still be contacted by having his/her extension dialed. The caller is none the wiser as to our team member’s location.
As July was coming to a close, the MeloTel team attended the Better Business Expo in Hamilton. Spending an entire day out of the office was certainly no excuse for us to not serve our great customers. The many calls that came into our office were simply rerouted to the cell phones we kept on our persons. As a result, business went on as usual and all of our customers received the excellent and expedient customer service that they’ve grown accustomed to.
This wouldn’t be the first time we’ve championed the amazing feature known as Single Number Reach – and it certainly won’t be the last! This incredible innovation allows you to forward your business phone number to up to five different devices of your choice. Essentially, that makes it so that your office travels with you. No matter where you may be, you’re pretty much guaranteed to be by a phone that will ring when your business number is called.
You see, all five of the devices you choose will ring simultaneously when your customers dial you up. Being out of the office will have no bearing on whether or not you can be reached. And this will significantly increase customer satisfaction. Not to mention, it will grow our ability to develop and maintain long lasting customer loyalty. The benefits of being accessible to your customers simply cannot be stressed enough!
It’s time to stop using the “out of office” excuse. For more information about MeloTel’s innovative Single Number Reach feature, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"