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VOIP Service Provider
in Canada
July 10, 2017

Being Easy To Access Is A Key To Unbeatable Customer Service

“So I called up (a service provider) to ask a simple, but important question and I couldn’t get anyone on the phone. The voice prompt kept asking me for a ticket number of some kind, but I never got one. So I kept pressing “0” hoping that it would just put me through to a live representative. Nothing. The system just kept hanging up on me. I tried calling about three more times…I still couldn’t get any help. It was so frustrating”

This was an actual account of a now-MeloTel client’s experience with a previous service provider. His recalling of the poor (non-existent, actually) customer service he received highlights, to us, the extreme importance of being accessible to customers. As you can imagine, one of the major reasons this individual chose to make the switch to MeloTel is because of our ability to always be there when our customers need us.

Being accessible is hugely important in today’s business world.

Customers expect to get what they want when they want it. The concept of waiting is lost on many a modern-day consumer. And this is because modern technology has made things so incredibly accessible. The internet offers the most obvious examples. Gone are the days when people would have to wait for the library to open in order to access books that contained the information they were looking for.

Today, a quick Google search will answer many, if not all of the questions one may have about a particular subject. Gone also are the days when you would have to wait for your favourite radio DJ to play that new song you like so much in order for you to hear it again. Plugging the song title into a search engine is bound to get you immediate access to that song’s music video, download or stream.

So why should accessing your business be any different?

Today’s consumer is used to getting someone on the phone when he/she has a question to ask or a problem he/she needs fixing. At MeloTel, we’re happy to provide expedient customer service through a number of methods. Not only is our staff quick to answer our phone calls, but we also promptly engage with customers who choose to use the Live Chat feature on our website. Feel free to click on the orange icon in the bottom right corner of the site to try it out!

The importance of prompt call backs.

Of course, you won’t necessarily be available to your customers on a 24/7 basis. That’s why returning phone calls is equally important to answering them quickly when you are available to take them. MeloTel provides clients with a variety of services that make accessibility a key feature of their businesses. And Voicemail to your Email is one of them!

A top feature that comes with our cloud-hosted Commercial Phone Services, Voicemail to your Email does what its name implies. It sends voicemails to your email inbox as mp3 files. That way, you can listen to them, save them and store them on other devices, making it practically impossible to miss any of your important calls. Naturally, this helps you to return your messages a lot quicker as well.

For more information about our VoIP-based Commercial Phone Services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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