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The Most Reliable & Trusted
VOIP Service Provider
in Canada
July 3, 2015

Detailing The Importance Of Unbeatable Customer Service

As you are likely aware, MeloTel focuses heavily on providing unbeatable customer service. For the past six months, we have been working on improving it through our Customer Satisfaction Survey. Each month, we give one lucky MeloTel client a $100.00 cash giveaway simply for filling out this online survey. We will be announcing June’s winner very soon, by the way! But you can still fill out our survey to be eligible to win some cash at the end of July!

This past week, we also introduced an entirely new way to improve our customer service. The new “Live Sales Chat” feature, which has been blogged about all week, has been added to our website. With it, our website’s visitors can speak to one of our representatives in real time about any and all of the services that MeloTel offers – all online. This new wrinkle to our site has already stepped up our customer service game.

Customer service is an integral part of any successful business. It has been proven time and time again that no matter what product or service a company offers, its customer service remains the key to its successes and failures. Word travels fast. Especially in today’s social media-crazed world, you’ll want to make sure that people are spreading positive messages about your brand. People like telling others stories about companies they’ve worked with – both good and bad.

Getting referrals is one of the top reasons to provide unbeatable customer service. Is there are a better way to promote your brand than to have your happy customers promote it for you? There are many reasons why word-of-mouth promotion is the best kind. Clearly, it’s not your traditional paid-for type of advertising. A happy customer who recommends your business is as genuine a form of advertising as you can get.

When you provide unbeatable customer service, you create happy customers. Happy customers who provide referrals help for your business to grow its customer base. It’s that simple. But, some business owners miss the mark. Focusing predominantly on sales instead of satisfaction can hurt a company’s image. People don’t like to be pushed into making purchases. They like to know how they can benefit from supporting certain brands.

This is why it’s important for you to offer assistance to your customers in ways that don’t always necessarily end with sales. Helpful advice and suggestions can go a long way. When you show customers that you care about their needs, you will be able to gain their trust. Trust, as we all know, is a very important element of any strong relationship. And when you have strong relationships with customers, they are bound to support you in the long run.

At MeloTel, we take the relationships that we have with our customers very seriously. This is why we’re always coming up with ways to improve them. If you haven’t yet tried out our “Live Sales Chat” feature, feel free to scroll up to the top right hand corner of our website and click on the “Click 2 Chat” button that is revealed. As well, feel free to take our Customer Satisfaction Survey to let us know how we’re doing.

To be eligible, you will need to have recently spoken to one of our technical support staff members. We’re always looking for feedback about how we can improve upon our customer service practices. We know that doing so is the key to our company’s long term success. As always, if you have any questions or concerns, we’d be happy to address them. You can always give us a call at 1-888-MELOTEL!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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