What makes good customer service? Sure, we could dole out our long list of methods that we employ to please our customers. And in truth, we likely have in the many blogs we’ve posted over the past several months. But, the way we figure it, here at MeloTel, the best people to talk to when it comes to good customer service are…you guessed it…our customers!
Over the past few weeks, we decided to ask our customers what it was that they loved best about our brand. It’s not that we needed an ego-stroke – although that’s always nice, of course – it is important to us to constantly be improving upon our performance. No matter how good a job we may be doing, we always feel that there is always room to grow. So what did our customers have to say about us?
Pricing. “I’m quite glad that there are companies such as yours who consider the costs incurred by the customers,” replied one of our clients, “With MeloTel, I’m saving a lot of money. I never thought it made sense to have to pay so much for my telephone services with (my previous provider). You guys show me that I can get great service without being ripped off. Thank you!”
At MeloTel, we know that saving money is important to you. Naturally, you could be spending your hard-earned bread on other facets of your business. This is why we reasonably price all of our great services. And when it comes to our Telephone Features, we know that we can’t be beat. This has been especially true since offering our All-Inclusive 5 Free Phone Package!
Honesty. “I feel than when I’m talking to you guys, you are straight up,” offered another client, “I hate feeling like I’m getting the runaround. With (my last provider), I found it hard to get answers to my questions. I’d always have to be put on hold or transferred to someone else who would just give me a different story than the first person I spoke to. It was very frustrating.”
At MeloTel, we know that honesty is important to you. One way to become a “people’s company” is to simply show respect. And, as far as we’re concerned, being honest is one of the best ways to show respect. We are forthright about what we can and can’t do for our customers. We will go the extra mile to make them happy, but won’t risk our integrity by making promises we can’t keep.
Friendliness. “I always hear a kind voice when I call MeloTel,” responded a third client, “It makes me want to call you guys more often. With (my previous provider) I’d actually be nervous to call sometimes. I just knew the call wouldn’t be pleasant. Maybe it’s because you’re a smaller company, but you guys just seem to know how to treat people like people.”
At MeloTel, we know that kindness is important to you. Why wouldn’t it be? Simple, everyday common courtesy is seemingly lacking in many of today’s big businesses. We believe that in the midst of all of the work that our clients need to pull off in a day, a friendly voice may be just what they need to help them get through it. Call MeloTel at 1-888-MELOTEL and let us know how we can make you one of our happy customers!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"