Over the past week or so, we’ve been talking a lot about all of the advantages that Voice over Internet Protocol can provide your business. From saving you a ton in phone bills to allowing you to make calls from anywhere in the world, VoIP is the telecommunications way of the future.
And while we are so proud, here at MeloTel, to be able to provide our great clients with a variety of VoIP services, we know that it is not just these great features that keep our customers happy. What good is a product or service if it isn’t coupled with impeccable customer service?
A couple of weeks ago, we blogged about seeing a television commercial for one of the big name telephone companies that claimed that it was improving its customer service when clients call. And while we looked at this upgrade as a step in the right direction, we’ve always believed that great customer service should automatically be at the top of the list of priorities for any business.
Squidoo.com seems to agree with us. A recent article listed various reasons why treating your customers as important and valued individuals is key to running a successful company. The website insists that this element of your business is truly the way to keep customers coming back…along with new ones!
Good customer service, says the website, is actually a good marketing tool. It’s less expensive than your standard marketing scheme as a satisfied customer is often bound to tell others about his or her positive experience with your company. As we all know, word-of-mouth promotion is both the cheapest and most effective kind of marketing there is!
Don’t forget that if your customers are not satisfied, they are even more likely to tell their friends and family members about it. Of course, this is the type of word-of-mouth promotion (or demotion rather) that you want to avoid at all costs! This is where handling complaints becomes such an important aspect of your business.
As Squidoo.com writes, “Customer complaints should be dealt with as quickly and discreetly as possible. The customer should feel like you are doing everything within your power to resolve their problem. Sometimes going ‘the extra mile’ to resolve a complaint will actually win back customer loyalty, and ensure they visit your business in the future.”
We are so very thankful that we are not used to handling complaints here at MeloTel. But you can bet than when and if complaints come our way, we will go out of our way to ensure that are customers are left happy about the speedy and courteous resolution we provide.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"