https://melotel.com/wp-content/uploads/2020/05/inner-banner2.png
The Most Reliable & Trusted
VOIP Service Provider
in Canada
December 18, 2019

CRTC Introduces Universal Call Blocking

Your phone rings. You answer it with a traditional “hello”. The caller asks, “Is your refrigerator running?” Puzzled by the strange question, you innocently reply, “yes”. “Then you better go and catch it!” jokes the prankster on the other line.

If you’re old enough to have either been a victim to such a trick or, at least, to have heard this joke, you’re likely old enough to recall the days when Caller ID wasn’t around. By today’s standards, Caller ID is pretty much a standard feature with your phone services. It certainly is with MeloTel’s VoIP-based Commercial Phone Services. However, it appears as if Caller ID alone is no longer enough to avoid receiving unwanted calls.

Introducing “Universal Call Blocking”.

Earlier this month, the Canadian Radio-television and Telecommunications Commission announced that it expects companies that provide cloud-hosted phone services to adopt new technology by next fall. The new technology is aimed at reducing the number of fake calls received by unsuspecting consumers. It is known as “Universal Call Blocking”.

This new CRTC mandate aims to block invalid Caller IDs including incoming voice calls that have malformed calling line ID information. The new rules apply to all Canadian service providers. Malformed calling line ID information contains telephone numbers that do not comply with North American or International numbering plans.

With the implementation of Universal Call Blocking, you will avoid having calls come into your home or business if they have calling line IDs with malformed numbers. Any incoming call with a malformed calling line ID will likely be blocked by the destination party’s service provider.

What is a malformed number?

Generally, any number that does not comply with the North American Numbering Plan or international standards will be blocked. 000-000-0000, 111-111-1111 or numbers with more than 15 digits are examples of non-compliant numbers. This affects everyone. No one can opt out of Universal Call Blocking because it is a CRTC- mandated service that applies to all customers.

It works on all devices. Universal Call Blocking is a network level solution that is applied to all incoming voice calls for wireless, IP and landline phones. It is free of charge so there’s no need to worry about increased billing once the new Caller ID mandate takes effect.

Keep in mind that Universal Call Blocking isn’t designed to block all of the spam calls you may be receiving. It only blocks calls with malformed calling line IDs which is also known as “Caller ID spoofing”. This is when a caller deliberately changes the information transmitted to your caller ID display to disguise his/her identity.

How can you avoid Caller ID spoofing?

Until Universal Call Blocking kicks in, there are a few things you can do to protect yourself from Caller ID spoofing. Don’t call back or answer calls from unknown numbers. If you do answer a call from an unknown number, make sure to ask for a phone number so you can call the person back.

If you answer a call and it’s a recording that asks you to press a button to stop receiving calls, or if it asks you to say “yes” in response to a question, just hang up. Scammers often use this type of trickery in order identify and target live respondents. They could also use your “yes” response to apply unauthorized charges to your bill.

For more information about Universal Call Blocking, please don’t hesitate to call MeloTel at 1-888-MELOTEL or use the Live Chat feature on our website!

0 Comment
Leave A Comment

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

Request Information

Connect With Us

Back