https://melotel.com/wp-content/uploads/2020/05/inner-banner2.png
The Most Reliable & Trusted
VOIP Service Provider
in Canada
April 25, 2011

Create The Perfect Call Centre

Category:

Believe it or not, telemarketing is among the most effective ways to get the word out about your business. What quicker way to put yourself in direct contact with your clients than to call them? It would be physically impossible to meet all of them face to face within the same time span that it takes to call them, anyway!

And, yes, while telemarketing sometimes comes with a bad rap, don’t assume that every call you make will result in a hang up. Telemarketing has had proven success in developing business relationships that last a life time. The key though is to ensure that your call centre has a functioning, easy-to-use and effective dialing system.

Here is yet another reason why MeloTel is your best friend. Our uniquely designed “DaFeeder” program helps us to be a top choice telecommunications company in Canada. Complete with e-mail and fax services, “DaFeeder” is among the most efficient systems in any call centre. We’ve designed a special layout and dialing program that easily allows your phone reps to dial and transfer clients at the click of a button. Our business phone services are truly top notch.

The automatic dialer allows your reps to effortlessly travel to any place in the country by having leads pop up one call after the other. Complete with all of the pertinent information about the client, your rep will always be prepared to properly address the party being called. Just as importantly, “DaFeeder” allows you to track the dates and times of each phone call.

Our recording system keeps each call logged for the purposes of feedback and training. So you will be able to listen back to any call at any time. But just as cool is the “monitor whisper” feature. In many call centres, trainers and supervisors listen as their reps make calls in order to provide help where needed. This feature allows you to listen in to the call and offer assistance at the same time.

You will be able to “whisper” tips and advice to your rep during the call without being heard by the client! Cool, huh? Let’s not forget the system’s call report feature. You will have access to statistical sheets that show how many dials have been made by each of your reps and how long each call is, in addition to other important details.

Don’t forget that with each call being recorded, you can easily make reference to any incident that may require tips and feedback. Our system allows you to effectively determine the level of productivity for each and every one of your reps, helping you to provide assistance whenever necessary.

MeloTel offers an array of features that assists call centres in increasing both their productivity and profitability. We look forward to speaking to you further about getting your call centre off the ground and to the next level. Be sure to contact us soon!

0 Comment

Leave A Comment

Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

Request Information

Connect With Us

Back