The Most Reliable & Trusted
VOIP Service Provider
in Canada
October 27, 2011

Covering Key Aspects Of Customer Service

This week, we felt that it was important to remind our awesome blog readers and super clients about MeloTel’s commitment to providing top-notch VoIP services and telecommunications products. But, one of the ways that we strive to be a leading company in Canada is to provide the type of customer service that matches our products.

Of course, that means that it’s unbeatable! We’ve spoken a lot about the importance of customer service over the past several months and there is still never enough that can be said about it. The customer experience is what makes nearly every customer wish to either come back to your business, or leave it forever.

On, it is written that there are three main aspects of customer service that all business owners should focus on. The first one is to properly manage the price sensitivity of customers. That means doing your part in offering customers a great deal especially during tough economic times.

This is why MeloTel happily offers numerous discounts and bundle packages to assist our customers in getting the products and services they need to run their companies. You may recall that we recently announced that our Online Shop was offering a number of discounts on some great items – many of which are office necessities.

In addition, our new Blogging Bundles offer a very cost-conscious approach to increasing your company’s website traffic and expanding the popularity of your brand online. We believe strongly in offering our customers the best possible products and services at the best possible prices.

We also feel that this will help build strong customer relationships for the long haul. According to, stakeholder retention is the second key aspect of customer service that business owners should pay attention to. This refers to making all of your key players happy in order for “smooth sailing”.

That involves both your customers and the members of your staff. The website points out that it’s an expensive practice to win over new clients and hire new employees. So remember that the ones you already have become more important and more valuable over time. “The fate of the two is very likely to be closely linked as good customer service and job satisfaction often work in tandem,” says the site.

Finally, the best marketing tool you have is simply how you treat those that support your business. Your customers should always feel valued when dealing with your company. Whether you meet them face to face or speak to them over the phone, let your customers know that you appreciate their business. The use of social networking will certainly help with this as well. Your appreciation can never be overstated.

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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