Nothing beats a good compliment. And to all of our great clients who give them to us, we’d like to take this opportunity to publicly thank you. As you know, we very much appreciate your business and do all that it takes to make each and every one of your experiences with MeloTel great ones.
We know, however, that many of these compliments come as a result of our company being compared to others that our customers have had dealings with. “Frustrating”, “annoying” and even “insane” have been just some of the adjectives our clients have used to describe other businesses when trying to get a representative on the phone.
At MeloTel, we know how (insert your word of choice here) it can be to call up a company looking for customer service only to be greeted by a litany of automated responses. Add to that the experiences when the representative that you are looking for is unable to help you, and we know that it begins to seem like good customer service is non-existent.
And although we love talking to our customers, we also love helping them out with friendly pieces of advice in many of our blogs. Today, is no different. Of course, MeloTel isn’t the only company you do business with. So we’d like to impart a few tidbits that may assist you when calling those other companies. Well, ours too!
Remember that, even though you may be upset when calling, you don’t want to upset the person you’re speaking too. Usually, your issue has nothing to do with the representative personally. So how you handle the call will help you to get the result that you are looking for.
On HubPages.com, it is discussed how customers should approach their customer service calls if they want a good customer service experience. The main thing to do, says the site, is to remain calm. When you sound angry and disgruntled, it may put the representative on edge. You don’t want them to speak to you in a rude tone, so try not to have one yourself.
Phone reps are a lot more likely to be willing to help you if you treat them with respect. One of our staff members mentioned that he always refers to the rep he gets on the phone by name. This simple courtesy has often afforded him, not only great service, but some added perks – depending on the company he calls, of course.
Writes HubPages.com: “Staying calm will help you relate what the problem is, what you would like to happen to resolve it and what is reasonable to resolve it. The calmer you are, the easier it will be for the customer service representative to relate back what they can do to help you and what is within their scopes and bounds.”
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"