Trust is a huge part of any relationship. You’ve likely heard this many times as it is true for both personal and business connections. One of the most important ways that a person can establish trust is to simply follow through on whatever promises he or she has made. This seems simple enough, right? However, people tend to lose trust by missing out on handling the simplest of tasks.
Take returning a phone call, for example. This seems like a very easy thing to do. But, all too often, people get caught up in all their daily goings-on that they either forget or neglect to call back those who have left them messages. When this happens, you end up potentially losing an important connection. In some cases, it can even be taken as a sign of disrespect.
“I remember this one company that I used to do business with,” shared one of our newest clients last week, “I would always have to leave a message because I could never get anyone on the phone. It always took at least a week minimum for me to get a call back. It then got to the point where I would have to keep calling them because they wouldn’t call me back. I couldn’t stand to do business with them anymore.”
This encounter certainly appears to be an extreme example. But the point still remains. It is important to return each and every phone call, email and text message you receive in a timely manner. Never let it be lost on you that there are options out there for your customers. If you are not calling them back, another business is bound to do so in your place.
At MeloTel, we make it a point to be great communicators. We do all we can to ensure that our clients either get a representative on the phone during their first call or that they get their messages returned almost immediately. Time is of the essence, as they say. And we know that when our customers call, they expect expeditious assistance. As far as we’re concerned, they don’t deserve anything less.
“From my observation, whenever there has been issues with the phone lines and the sales manager has needed to get in touch with MeloTel, the problem has been sorted out very fast and efficiently,” said Imprezzio Marketing‘s Colan Nielsen in our first-ever Client Spotlight blog last week, “We’re never left hanging for any extended period of time. We feel like we’re considered a priority.”
One of the ways that MeloTel likes to ensure our clients that they are our priorities is to have our representatives available to speak with them during off hours. We provide 24/7 technical support even during holidays. In addition, we also have a number of ways for our clients to contact us to make getting in touch as convenient as possible. As always, they can call 1-888-MELOTEL.
But they can also use the “Live Chat” feature for instant access to assistance on our website. Those who prefer emailing can do so at email@example.com or they can fill out a ticket on our Contact page. The bottom line is that MeloTel will do what it takes to work to earn your trust. And we know that it all starts with being good communicators. We look forward to speaking with you soon!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"