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The Most Reliable & Trusted
VOIP Service Provider
in Canada
May 29, 2015

Continuing Our Commitment To Provide Great Value

It’s the second last day of the month. And you know what that means! It’s the second last day for you to enter to win MeloTel’s monthly $100.00 giveaway! All you’re required to do, in order to be eligible for the cash, is to fill out our Customer Satisfaction Survey. It, literally, only takes a couple of minutes to complete. And like a number of our clients have already learned, doing so can make you $100.00 richer by the end of the month!

Just ask Denise Lawrence of Synergy Marketing or Brad Atkin of Canadian POS Corporation (a two-time winner!). Their filling out of our survey made them winners. At MeloTel, we’re more than happy to reward our clients with such cash prizes as the information that we receive from the Customer Satisfaction Survey is incredibly valuable to us. As you may know, MeloTel strives to provide the absolute best customer service in the telecom industry.

If you have had any recent interaction with a member of our technical support staff, you are eligible to fill out the survey for your chance to win some money. Your feedback helps for us to reach our goal to provide the absolute best customer service of any company anywhere! Based on the feedback that we’ve received so far, from these surveys, we’re doing a pretty good job. But, believe it or not, we’d like to know more about what we’re not so good at.

We believe that the best way for us to improve upon our customer service practices is to learn from our mistakes. And there is no one better in the world to let us know what those mistakes are than our awesome customers. Don’t worry, we won’t think that you’re any less awesome if you offer us your constructive criticism when you fill out the Customer Satisfaction Survey. Such feedback has already helped us greatly.

For example, we are well aware that our customers appreciate speedy resolution times, getting clear answers and being spoken to respectfully. These are elements of our customer service that we’ve always been committed to practicing. But we have also learned that customers appreciate receiving exceptional value. Everyone likes saving money – but not at the cost of losing out on quality. So we feel that we’ve come up with some sound solutions.

Earlier this week, we unveiled our brand new offer of a free Toronto 416 number with the signing up of any of our telecom services. That includes both our Commercial Phone Services, of course, and the amazingly popular Single Number Reach feature. By offering free 416 phone numbers to our clients, we give them the ability to join the prestigious list of businesses that have benefitted from using Toronto’s popular and well-respected area code.

Of course, the offer also offers the additional value that our customers are looking for. With Single Number Reach only costing $26 per month, and coming with such features as unlimited calling, a local phone number, Voicemail in your Email and Caller ID, we feel that MeloTel definitely has a handle on the whole “providing our clients with great value” thing. Thank you to everyone who offered us the feedback that helped to commit to providing such value!

We look forward to hearing more about what we can do to better our customer service. Now, don’t forget to take advantage of our new Toronto 416 number offer. Simply give MeloTel a call at 1-888-MELOTEL. And, just another reminder that if you’d like a chance to enter May’s draw for the $100.00 cash giveaway, take a few moments to fill out our Customer Satisfaction Survey. Good luck!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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