At MeloTel, we cherish our customers. It’s never lost on us that each and every North American business owner who has entrusted our company as their telecom service provider has taken a chance. We know that it’s likely easier to go with one of the big-named corporations, simply based on their sizes, illustrious advertising campaigns and resulting reputations. This is why we take such great strides in truly making it easier to work with us.
Let’s first branch off of what we discussed in our last blog. It’s all about customer service. From many years of experience, we have learned that no matter how great your products or services may be, if you’re unable to create enjoyable experiences with the people who support you, they won’t support you for very long. This is why we place providing unbeatable customer service at the top of our priority list.
Just one way we’re able to showcase top-of-the-line customer service skills is being accessible. When customers call MeloTel, they get a representative within seconds. We’re aware that business owners are busy people. Having to sit and wait through seemingly endless voice prompts does not make for a productive day. Furthermore, we know our customers by name.
We’ve long proven that referring to customers by their names is one of the easiest and most effective ways to build strong relationships. Being a smaller company enables us to truly get to know the individuals who work with us. Our customers are not nameless voices – they are people we know and care about. After all, the more successful we’re able to make their businesses, the more successful our business will be!
As you’re likely aware, we have quite a long list. Among the most popular, of course, is our cloud-hosted Commercial Phone Services. Because they are VoIP-based and do not utilize traditional landlines, our phone services provide our customers with calling capabilities that were once unheard of. For example, we offer unlimited calling to more than 22 countries. As well, we can create extensions that allow your employees to work remotely without callers being aware.
VoIP has worked wonders in revolutionizing the way people do business. We have clients who have employees in various parts of the world who can all be called using the same business phone number, thanks to the seemingly magical capabilities offered by VoIP technology. Let’s not forget, as well, that our services help you to be a lot more accessible than normal.
Single Number Reach is a feature we often herald for this reason. It allows you to forward your business number to up to five different devices of your choice. When the number is called, all five devices will ring at the same time. That way, you’ll never miss another important call again!
Contact us today to find out how we can help to make your life easier. For more information about our Commercial Phone Services and/or Single Number Reach, please don’t hesitate to call us at 1-888-MELOTEL or use the Live Chat feature on our website!