At MeloTel, we cherish our customers. It’s never lost on us that each and every North American business owner who has entrusted our company as their telecom service provider has taken a chance. We know that it’s likely easier to go with one of the big-named corporations, simply based on their sizes, illustrious advertising campaigns and resulting reputations. This is why we take such great strides in truly making it easier to work with us.
Let’s first branch off of what we discussed in our last blog. It’s all about customer service. From many years of experience, we have learned that no matter how great your products or services may be, if you’re unable to create enjoyable experiences with the people who support you, they won’t support you for very long. This is why we place providing unbeatable customer service at the top of our priority list.
Just one way we’re able to showcase top-of-the-line customer service skills is being accessible. When customers call MeloTel, they get a representative within seconds. We’re aware that business owners are busy people. Having to sit and wait through seemingly endless voice prompts does not make for a productive day. Furthermore, we know our customers by name.
We’ve long proven that referring to customers by their names is one of the easiest and most effective ways to build strong relationships. Being a smaller company enables us to truly get to know the individuals who work with us. Our customers are not nameless voices – they are people we know and care about. After all, the more successful we’re able to make their businesses, the more successful our business will be!
As you’re likely aware, we have quite a long list. Among the most popular, of course, is our cloud-hosted Commercial Phone Services. Because they are VoIP-based and do not utilize traditional landlines, our phone services provide our customers with calling capabilities that were once unheard of. For example, we offer unlimited calling to more than 22 countries. As well, we can create extensions that allow your employees to work remotely without callers being aware.
VoIP has worked wonders in revolutionizing the way people do business. We have clients who have employees in various parts of the world who can all be called using the same business phone number, thanks to the seemingly magical capabilities offered by VoIP technology. Let’s not forget, as well, that our services help you to be a lot more accessible than normal.
Single Number Reach is a feature we often herald for this reason. It allows you to forward your business number to up to five different devices of your choice. When the number is called, all five devices will ring at the same time. That way, you’ll never miss another important call again!
Contact us today to find out how we can help to make your life easier. For more information about our Commercial Phone Services and/or Single Number Reach, please don’t hesitate to call us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"