At MeloTel, we place customer satisfaction at the top of our list of priorities. We’re well aware that no matter how pleased our customers are with our products and services, the experiences they have with our company trumps all. That’s why we do the best we can to go out of our way to help them to have excellent customer experiences. The ways in which we interact with our clients is what we’re best known for – and what we’re most proud of!
We’re happy to report that we’ve taken things a step further, in the first half of 2015, by improving upon our customer service practices. And we certainly wouldn’t have been able to do so without the help of our clients. At the beginning of the year, we rolled out our Customer Satisfaction Survey. The online survey – available on our website – requires only a couple minutes of your time to fill out. But it’s has proven to be invaluable.
While the majority of the surveys have regaled us with very supportive reviews, we are also happy to have received the type of constructive criticism that has inspired us to sharpen our game. With that said, we can say that we have made some necessary minor adjustments to our service regimen so that our customers receive the absolute best customer service in our industry. That is our goal, and we feel that we are accomplishing it.
With that said, we’d like to congratulate the winner of June’s $100.00 cash giveaway. As a reminder, each and every individual who takes the time to fill out our Customer Satisfaction Survey is automatically entered into a draw to win the cash prize at the end of each month. This month, our Assistant Manager, Michael Paz conducted the draw along with our Systems Adminstrator, Mohsin Kazmi who selected the lucky winner.
Congratulations to our client from JC Concepts! This promotional products company offers Canadian business owners the opportunity to invest in top-of-the-line promo gifts in order to better promote their businesses. For decades, promo gifts have been proven to be very cost-conscious ways of improving customer relationships, garnering referrals and securing client loyalty. Simply put, promo products work.
Pens, key chains, water bottles, flashlights, sunglasses, calendars and so much more are available as part of JC Concepts’ catalogue. MeloTel is proud to have this great company as a client that takes advantage of our Commercial Phone Services and Website Maintenance Services. Naturally, we’re happy to keep the JC Concepts website updated with their latest promotional products. But we certainly love providing them with their great VoIP-based phone services too.
As you likely know, MeloTel began as a VoIP provider. There’s no question that this technology offers Canadian business owners a wide variety of features that makes for the best possible communication abilities ever offered. Not to mention, our Commercial Phone Services come complete with a FREE Polycom Phone program. You’ll not only receive our services, but the phones that come along with them!
We challenge you to find any other service provider that is willing to do that. We’ll save you the time though. Simply call MeloTel at 1-888-MELOTEL for more information about how you can take advantage of this great offer. And, as always, feel free to take our Customer Satisfaction Survey to let us know how we’re doing. You just might be joining our client from JC Concepts at the end of this month as someone who is $100.00 richer! Good luck!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"