Last month, MeloTel proudly introduced one of its newest and most exciting initiatives. We invited all of our clients who have had interactions with our technical support staff to take our awesome new Customer Satisfaction Survey. Not only do we seek to improve upon our customer service practices through the information provided by those who take the survey, but we enter each participant into a monthly draw to win $100.00!
We’re very happy to announce that January’s winner of the $100.00 giveaway is Denise Lawrence of Toronto’s Synergy Marketing! Her support ticket #615867 was randomly selected from all of the entries by our good friend Gérald Danais of ZoomFone. In fact, we posted a YouTube video that you can check out below to see the draw for yourself. MeloTel’s President John Meloche not only conducts the draw, but proudly reiterates his company’s commitment to the new initiative.
“Every single month, we’ve committed, in 2015, to give away a hundred dollars to whoever takes the time to complete our surveys,” he affirms, noting that filming the entire process is MeloTel’s fun way of proving the contest’s legitimacy. The MeloTel staff is known for having their fun – but better known for their staunch insistence on providing the best possible customer service in the telecom industry.
And while Denise’s support ticket was randomly selected to be the first winner of our monthly contest, we’re happy to report that her feedback of MeloTel’s tech support service was very favourable. Synergy Marketing is one of MeloTel’s longest standing clients and, as a result, this was not Denise’s first interaction with John himself. In her survey, she made mention of how easy it is to work with “the big guy”.
“Well, this time around I had no problems whatsoever! I was in contact with ‘the big guy’ who knows pretty much everything there is to know about the technical stuff regarding the computers,” Denise wrote, “I would say he’s well versed in that area! So if everyone on the team could be as efficient, pleasant and patient as John that would be great!” We’re all working on it Denise, we promise!
In all seriousness, we’re very pleased with the results that we’ve attained from our first month of collecting information from the Customer Satisfaction Survey. It’s not because we’re looking for praise, mind you. We’re very committed to improving upon any facet of our customer service regimen that requires improving. However, the surveys also provided us with some telling statistics about the way our clients like to do business.
The vast majority of the technical support interactions with our customers took place over the telephone. This confirms something that we’ve pretty much known all along. No matter how tech-savvy our world gets – with all of the ways to communicate online – people still prefer hearing a live voice over the good old telephone. This gives us further confidence that we’re in the right business!
Although our January surveys were all quite kind to us, we’re actually quite thankful that some entries were able to point out areas where there are opportunities for us to improve. Now that February is here, we’d like to ask you do to the same. You now have a chance to join Denise Lawrence as a $100.00 winner by filling out our Customer Satisfaction Survey this month. We look forward to learning from you and entering you into our next draw!
And, of course, any time you need help from our technical support staff, don’t hesitate to call us at 1-888-MELOTEL!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"