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October 20, 2017

Completing Our Look At “Da Feeder 5 Minute(ish) Intro”

In our last blog, we introduced our recently posted YouTube video entitled “DaFeeder 5 Minute(ish) Intro”. In the video, MeloTel Founder and CEO, John Meloche details the ways in which our fantastic DaFeeder Preview Dialer service can make the lives of your call centre staff members so much easier.

With the help of visuals, John showcases the many benefits of using DaFeeder, which include setting up your own calling campaigns, loading scripts for your phone agents to read while on their calls and utilizing a quick and easy one-touch “Click 2 Call” button in order to dial the leads.

And while we certainly encourage you to click play on the video below in order to see and learn all about DaFeeder yourself, we thought we’d highlight some of the other great features of this service that we didn’t get to in our last blog.

Dispositions

There is a list of “what happened on the call” options that allows your phone agents to easily select the appropriate result of each call. The list includes such options as Gatekeeper (referring to the fact that someone other than the business owner answered the call), No Answer (the phone kept ringing without anyone picking up the line), Voicemail (left message), Voicemail (no message) and Other if the above mentioned options aren’t applicable.

Once you’ve selected the appropriate result, DaFeeder will save the information for that lead and allow your phone agent to set up a date and time to call the lead back. After completing this step, a new lead will automatically be loaded up for the rep to call.

Time Efficient Cold Calling

There’s no question that DaFeeder is an excellent time saver. The “Click 2 Call” one-touch dialing feature does away with the need to manually dial phone numbers. Consider just how much time it takes away from actually being on the phone when your phone agents are required to dial digits themselves. In the video, John puts it all into perspective.

“DaFeeder is intended to be a very fast cold calling platform that allows you to make quick, efficient phone calls,” explains John, “For some companies, their employees are required to dial various phone numbers manually. It may not sound like a big deal, but dialing time, when added up over the course of days and weeks can be astronomical.”

Rich Set Of Features

DaFeeder Preview Dialer has revolutionized how web-based technology helps small and medium sized businesses to manage their telemarketing, customer acquisition and political survey strategies. Its feature-rich set of processes enhances effectiveness, drives sales, improves customer satisfaction and provides insight into performance.

Supported by administration capabilities that adapt to how your company operates, DaFeeder is delighting companies and employees of all sizes across a broad range of industry sectors. For information about how this fascinating service can help to boost productivity and overall customer satisfaction at your call centre, please don’t hesitate to contact MeloTel.

Give us a call at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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