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November 7, 2011

Complaints Rocking Telecom Industry

Here, at MeloTel, we do all that we can to ensure that our customers are happy. After all, we know what it’s like to be customers ourselves. And we’ve probably shared your experiences with having to call up a company only to have to sift through countless voice prompts trying to get a live operator on the phone.

And as if that wasn’t bad enough, sometimes the representative you finally get in touch with is either less knowledgeable about the service that you’re calling for than you’d like…or they’re just plain rude! Sadly, this seems to be most prevalent among telecommunications companies. At least, this is what many of our clients have told us.

In fact, Stefania Moretti of QMI Agency confirmed this belief last Friday in an article where she details the growing dissatisfaction with such companies among Canadian consumers. We suppose this is to be expected as the usage of smartphones across Canada is growing exponentially.

So with more customers comes more complaints right? While we don’t think that has to always be true, Moretti reveals that complaints regarding home phone, long-distance, mobile and internet disputes were actually up by a whopping 114 per cent this year! Of those complaints, a very telling 80 per cent were about billing errors or contract disputes.

Writes Moretti: “The Commissioner for Complaints for Telecommunications Services (CCTS) accepted 8,007 legitimate consumer complaints of the more than 70,000 that poured in over the course of the year.” And among those complaints, wireless services lead the pack in being the top reason for the issues.

According to the CCTS’ fourth annual report, 62.3 per cent of all complaints were about mobile services. Perhaps, this shouldn’t be too surprising. Have you ever gone a day without hearing someone complain about their cell phone service? We suppose it only makes sense considering that just about everyone uses such a service.

Nevertheless, we recognize, here at MeloTel, that people take the services they receive from the companies they work with very seriously. This is why we have a Satisfaction Guarantee for our clients and work diligently to make sure that all their needs are met promptly!

As always, we keep ourselves readily available to assist our customers at any time. Be sure to call us at 1-888-MELOTEL or simply check out our Contact page to discover the variety of ways that you can get in touch with us. Phone, fax, email or even a live online chat with a representative – we insist on making your complaints things of the past!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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