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VOIP Service Provider
in Canada
April 17, 2013

Client Spotlight: National Projects


home-imageAre you a Canadian business owner? Do you operate in the retail or commercial sector? Chances are that since your company’s inception, you’ve required some kind of assistance with service, maintenance and project management. Going forward, you should look no further than National Projects. Founded in 2009, this company is comprised of a team that has over 22 years of construction and project management experience.

MeloTel is only too proud to shine this week’s Client Spotlight on National Projects – yet another one of our great clients. Owner and Project Manager, Fouad Shuhaiber believes that providing all of Canada with the greatest possible value is at the heart of his company’s mission. He achieves this through providing his clients with consistent and fair pricing, exceptional knowledge of his field and top-notch quality work.

“Any time you need anything done to your store, we can do it, all across Canada,” insists Fouad. Being able to reach out to the entire nation, however, wouldn’t be entirely possible without the working partnership between National Projects and MeloTel. For the past couple of years, Foaud’s company has utilized MeloTel’s Commercial Phone Services, Website Design Services and Service & Maintenance Plans.

Having clients located all over Canada, it’s important for National Projects to be able to stay in constant touch – without having to overspend. MeloTel’s cloud hosted phone services ensure that no bill is too big and that no call is unclear. Of course, keeping up with appearances is a big deal too. The MeloTel-designed National Projects website was created keeping the company’s insistence upon excellence and dependable service in mind.

MeloTel’s Service & Maintenance Plan, however, is what has really come in handy in recent months, says Fouad. In fact, working with MeloTel has helped to showcase President John Meloche’s dedication to his own clients. Having now worked with John personally, Foaud shared a recent encounter that helped to highlight MeloTel’s own insistence upon providing top-level service.

“I have issues every month,” explained Foaud, “For example, my printer broke down and I needed a printer very badly. John recommended what printer I should get. He came here, set it up, hooked it up to all the computers and made sure the scanners were working. He made sure everything was working perfectly.”

It hasn’t gone unnoticed at National Projects that MeloTel is company that is willling to go above and beyond the call of duty to assist its clients. More importantly to Foaud, however, is the level of customer service that MeloTel provides. Noticeably, there is a significant difference between getting assistance from MeloTel and receiving help from the bigger telecom companies.

“(My previous provider) drives me crazy,” admits Foaud, “They have all kinds of hidden fees. There’s no customer service. Wait times are very long on the phone and so on. There’s no one trying to hold on to the customer.” At MeloTel, it is most definitely important to us that we not only hold on to our customers but that we grow our relationships with them.

We’re thankful to have developed such a wonderful relationship with such an amazing company in National Projects. For all of your service, maintenance and project management needs, you can give Fouad a call at 1-866-656-2126 extension 301.

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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