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March 20, 2019

Check Out Our DaFeeder Preview Dialer Video!

In our last blog, we discussed a brand new video that our Founder and CEO, John Meloche posted to YouTube last week. The video (watch it HERE if you haven’t already!) introduced MeloTel clients to Cloud Softphone by MeloTel. We hope that the video was especially helpful for clients who utilize our cloud-hosted Commercial Phone Services, but were not yet taking advantage of the FREE Cloud Softphone feature.

Videos, you won’t be surprised to know, are among the most popular forms of communication in 2019. Between YouTube, Instagram and the many other social media platforms out there that allow for videos to be posted, people are able to both create and consume numerous videos on a daily basis. The MeloTel team looks forward to creating and posting more videos to assist our clients with the many different features available from MeloTel.

Have you seen our DaFeeder Preview Dialer video?

The new Cloud Softphone instructional video that John put out last week is certainly not our first. In October of 2017, John took to YouTube to better explain one of our company’s most useful call centre-based features. DaFeeder Preview Dialer is a simple web-based telemarketing software that allows even the most inexperienced computer users to manage campaign dialing and dispositions.

In the video, entitled “DaFeeder 5 Minute(ish) Intro” (watch it HERE!), John gives a five-minute explanation that includes how to import leads into DaFeeder Preview Dialer in order to provide phone agents with access to them during their calling campaigns. Providing a visual display of how DaFeeder is used, John both demonstrates its user-friendliness and how effective the feature can be in call centre environments.

Users “will see campaigns that are specifically assigned to them,” explains John, “They select the campaign that they would like to call. The lead information is presented to them in a clear, concise fashion and they have the ability to update lead information at their convenience. Also, (there) is a mouse-over script where you can set a script for each campaign and it will outline the specifics that you want to provide…to your prospects.”

DaFeeder Preview Dialer has become a call centre must-have!

Since its release, the feature has helped numerous call centre clients to manage their telemarketing, customer acquisition and political survey strategies. DaFeeder Preview Dialer delivers a feature-rich set of processes that enhances effectiveness, drives sales, improves customer satisfaction and provides insight into performance. One major reason for this is the feature’s one-click calling method. It saves a ton of time!

“There is a Click2Call button which would allow you to click and call that number using your MeloTel-provided telephone service,” John informs, “Or if you have a SIP client installed on your desktop, you can use your own SIP provider. Some features and functionality for reporting would not be accessible if you’re not using MeloTel for your phone service.”

Are there any MeloTel features you’d like further explanations about?

Please don’t hesitate to reach out to us to let us know. We’re planning on creating more instructional videos in the near future! If you have any questions about DaFeeder Preview Dialer, call us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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