On behalf of the entire MeloTel team, we hope you all had a fun, relaxing and restful Canada Day long weekend! As we pointed out in our last blog, we all have so much to be proud of, as Canadians. Here’s hoping the past few days allowed you to spend some much-needed fun time with family members and friends.
We’d also like to take this opportunity to wish all of our neighbours to the south a very Happy Fourth of July! Celebrating their 243rd Independence Day this Thursday, our American friends also have quite a lot to be proud of. At MeloTel, we feel privileged to be able to provide our services to business owners on both sides of our border. The way we see it, Canada and the United States are the best friends – partners and allies for life!
It’s worth noting that Fourth of July celebrations could just have easily been Second of July celebrations – even though we admit it doesn’t quite have the same ring to it. As our friend and client, Bonnita Calhoun of Stellar Signs & Graphics informs us, the United States actually gained its independence from Britain 243 years ago today!
“On July 2, 1776, the Continental Congress declared that the thirteen American colonies were no longer subject, or subordinate, to the monarch of Britain,” she explains, “The colonies were officially considered united, free and independent states. And although the Congress voted to declare this state of independence on July 2nd, it was not officially declared until July 4th. Hence, the Fourth of July is and always has been our Independence Day.”
With both Canada and the United States celebrating their birthdays this week, we thought it made sense to quickly discuss a few of the ways that we can celebrate Canadians and Americans every day. We’re talking about our great customers! Whether your business caters to either Canucks or Yanks…or both, it’s important to practice some of the best ways to keep your customers happy.
Immediacy is everything. At MeloTel, we do all we can to respond to customer queries as quickly as possible. As Ramona Sukhraj of IMPACT explains, nothing is more frustrating to a customer than a company that is nowhere to be found when it is in need.
“Whether it is ignoring a glitch that a user has reported, or failing to respond to a question in an email, this kind of negligence can turn even the biggest advocate sour on your organization,” she writes, “Without your customers, you would have no business, so it’s important to make sure that they feel appreciated and receive quality service at all times.”
There is no one more qualified to let you know how your business is doing than its customers. Always listen to feedback and do your best to implement changes based on it. As Gaurav Sharma points out on SocialMediaToday.com, to provide excellent customer service, you need to understand their needs, experiences and pain points.
“For these, you need to ensure that you provide your customers multiple ways to share their feedback,” he informs, “You can do this through telephone surveys or a feedback form sent via email. Other than surveys, you can also establish a complaint system, which will better enable your customers to raise their issues.”
Enjoy your holidays everyone!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"