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The Most Reliable & Trusted
VOIP Service Provider
in Canada
May 16, 2012

Caught Up On Customer Satisfaction

It may not surprise you to know that, here at MeloTel, there is a lot of emphasis placed on satisfaction. Hence, our Quality of Service Guarantee. It means a lot to us to know that we have not only done a good job, but that we’ve made our clients happy. Believe it or not, as much as we know that we must run a business, the smiles we leave on the faces of our customers make what we do worth it.

At the end of the day, we are very confident that making customers not just satisfied, but happy, is what will make them our customers for the long haul. It’s about the relationships that we develop. We don’t see our clients as numbers, but as real people. And just like ourselves, we know that they need to feel that they are being listened to and respected.

On StartupNation.com, it is explained that it is your service – not necessarily your price – that is the most significant reason that a customer will work with you. The website recalls a BIGresearch survey that found that customers would actually travel farther “for the right combination of price, quality and customer service.”

So what really makes a customer satisfied? The website lists off five main points. We’d like to take a look at those points and, as always, add our spin to them. Keep in mind that you can always call us up at 1-888-MELOTEL and get an example for yourself of the type of top-notch service MeloTel provides!

Knowledgeable and Available Staff. According to StartupNation.com, customers need to know that they can receive knowledgeable assistance when making a buying decision. They place a high value on getting accurate information and prefer to be assisted by employees who know exactly what they are talking about.

It’s a good thing we’re VoIP experts, here at MeloTel. Furthermore, we employ staff members who are extremely talented in their respective fields. Just like a gourmet recipe, we want to make sure that our service staff is made up of only the finest ingredients! And we know that our customers expect nothing less.

Friendly People. What good is knowledgeable service if the person giving it to you isn’t polite and courteous? Customers want people who are as friendly as they are product-savvy. As we alluded to earlier, your customers should feel valued by you. So be nice! We’ll continue to take a look at this topic in our next blog.

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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