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Call centre phone agents play a critical role in providing customer service and support to customers. They often bear the brunt of customer frustration and dissatisfaction.
In today's fast-paced world, customers expect immediate and convenient service from the businesses they interact with.
Blogging is an important way for small business owners to grow their online reach.
Text messaging is a powerful tool for small business owners who are looking to grow the reach of their brands.
With the changing over of every year comes a very special milestone for the MeloTel brand. This year, on the fourth of January, our company turned the tender age of 14.
VoIP (Voice over Internet Protocol) telephony has revolutionized the ways in which we communicate.