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When customers call a business, they are often put on hold while they wait to be connected with a representative.
In today’s digital age, it’s essential to create a strong first impression with potential customers, clients and partners.
Excellent customer service is not just about ensuring that your customers are satisfied with their experiences.
We live in a digital age. Social media is a hugely powerful tool for businesses to reach and engage with their audiences.
Call centre phone agents play a critical role in providing customer service and support to customers. They often bear the brunt of customer frustration and dissatisfaction.
There is still plenty of time to get Santa to fulfill your biggest holiday wishes!