You can’t always be available to your customers. Or can you?
It’s not what you say, it’s how you say it. How often have we heard that statement? It’s true what they say though. There are many ways to communicate the same message.
You may have noticed a new trend in online customer service lately. Have you recently visited any company websites just to be greeted by little messages offering you assistance?
“She’s not available right now.” “I’m sorry. He isn’t in the office yet. Can I take a message?” “I apologize. I can’t locate him at the moment.
No matter what type of business you run, feedback will always be a very important part of its success. Think about it.
We’re willing to bet that you’ve sent a text or two today. Chances are that, by the time you read this, you will have sent upwards of a dozen or so texts in your day already.