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August 10, 2016

How Does Call Routing Help You To Improve Your Business?

What is call routing? Incoming call routing is an excellent feature that comes as part of MeloTel’s VoIP-based Commercial Phone Services. When calls come into your business, they can be routed to different people and different locations set out by you. The feature enables you to determine where calls go based on the time of the day, how busy you may be or where you are located. With call routing, you can even have a number of different phones ring, one after the other, so that no matter where you are, you’ll be able to take the calls that are meant for you.

What immediate benefits are provided by call routing? Well, we believe it’s important to see things from the customer perspective first. Customers will love the fact that whenever they call your company, they’ll be able to speak to live representatives. In many cases, that may be you. Customers truly appreciate accessible business owners. It helps them to develop strong senses of trust in the brands they represent.

For you, there are benefits as well. Not only do you ensure that you’re able to uphold your reputation of being accessible, but you’re able to keep your personal number shielded from business contacts. You see, with incoming call routing, you can have people call your business line, only to have your smartphone ring. That way, you can take business calls when you’re out of the office without your clients being the wiser.

How does call routing improve productivity and customer service at your business? This feature ensures that the right customers are being put in touch with the right service representatives at the right times. You can set up and configure your own call routing rules as you please or allow your employees to create their own. That way, for example, a phone rep can ensure that important calls are routed to his/her cell phone when he/she is on a lunch break.

This also allows for customers to be adequately serviced during their first points of contact. Although it is sometimes inevitable that they must do so, customers aren’t particularly fond of having to leave messages. The more you’re able to answer their questions and address their concerns on their first calls, the happier you will make them. In turn, you will be developing much stronger senses of brand loyalty amongst members of your customer base.

At MeloTel, we believe so strongly in providing unbeatable customer service that we continually come up with ways to help our customers to do the same. Our VoIP-based Commercial Phone Services come with a number of incredible features that greatly assist business owners in providing the types of service that set them apart from their competitors. Incoming call routing is just one of them.

We encourage you to contact us in order to learn of the many others! They include Call Waiting, Caller ID, Conference Calling, Call Transfer, Voicemail to your Email, Custom Hold Music and Out of Office Options. For more information about our hosted services and all of the features that come with them, please don’t hesitate to contact us at 1-888-MELOTEL or use the “Live Chat Support” feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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