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August 27, 2020

Call Forwarding Makes Your Company A Better Customer Service Provider

You can’t always be available to your customers. Or can you? While no one expects you to answer your phone 24/7, you certainly want to give your customers the feeling you can be depended on. That means answering your phone quickly and regularly.

But, it is 2020, after all. You can’t always be expected to be in your office. Between your various duties as a business owner and the coronavirus pandemic, you’re likely either working on the road or working from home. This is the life of many an entrepreneur all throughout North America. How can one be readily available while not working in any one specific location? You guessed it…call forwarding!

Call forwarding increases the availability of your entire staff.

Surely, you’re not the only one handling the phone calls your company receives. Just like so many other business owners, you likely have a staff of phone agents who service your customers directly. Of course, they may not all work in your office. Do you have staff members working from home? If so, you’ll want to ensure that they don’t have to give your clients their home or cell phone numbers.

Call forwarding allows your team members to have their business extensions forwarded to any device of their choosing. That means no matter where they are, they will be able to take their calls. This ensures your customers are always serviced promptly. Needless to say, this boosts customer satisfaction.

Call forwarding allows your team to travel.

Even with COVID-19 still presenting a major problem for the travel industry, you may have some employees visiting family members across the country. As you’re well aware, we’re all facing a tough time right now. If your team members aren’t in the office, it means they are working remotely. That doesn’t necessarily mean home.

Do any members of your staff have to take a trip to another state or province? How great would it be to keep them working your phones even when they are on their trips? This can be done with the help of call forwarding. With this awesome feature, you never have to choose between providing excellent customer service and mobility. Your employees are free to travel wherever they need to go and their important phone calls will follow.

Call forwarding grows your company’s presence.

Just how much more popular do you think your company will be when it consistently pleases its customers? Word spreads fast. We live in the era of the online review. When your customers call you, reach you and receive the help they need, they will often share stories about their positive experiences. Don’t underestimate the power of a good review. The better you serve your current clients, the more likely you will be to grow your customer base.

When you use a call forwarding feature like MeloTel’s Single Number Reach, you only need one number to be contacted anywhere you are! With Single Number Reach, you’ll never miss an important phone call ever again! For more information, please don’t hesitate to call us at 1-888-MELOTEL.

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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