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April 18, 2016

Why Do All Business Owners Need Caller ID?

By today’s standards, caller ID isn’t necessarily considered cutting edge technology. For quite some time now, people have been able to take looks at the screens of their home phones and cell phones and see the names and the numbers of the people calling them. Nevertheless, caller ID is definitely not a feature that should be underestimated or overlooked. It’s practically an integral part of any business’ success!

What makes caller ID so important to business owners? Consider the fact that all business owners have intentions of making money. And as the old saying goes, “time is money”. So, what happens when you’re wasting time? You guessed it. You’re wasting money. Caller ID helps you to avoid wasting many precious minutes of the day by tending to important calls and avoiding spam calls and others that aren’t beneficial to your company’s bottom line.

Those minutes add up. And the more of them that you spend conducting business that generates money for your business, the more successful your brand will be in the long run. Can you see just how important it is to know who’s calling you? When you’re hard at work, you only want to be disturbed if it’s vitally important. The same thing can be said about your staff. Interrupting their work days with unnecessary chatter isn’t exactly helping your brand to make money.

How else do caller ID features help to generate money for your business? Being able to see who is calling helps you to ensure that you are prepared for the calls. If you’re expecting an important return phone call from a big client, you’ll want to put yourself in the correct mindset to handle it when it comes in. You may be surprised to know just how more effective you’ll be at your job when you know who is on the other line when you pick it up.

Getting into the right frame of mind helps you to keep focus on the tasks you have at hand instead of being taken by surprise. As you’ve likely experienced, there are bound to be times when your focus will be on a particular aspect of your business and you don’t want it to be thrown off. Answering a call that may detract from your focus may cause you to mismanage more important tasks.

How does caller ID improve customer relationships? “Hey Jeff, it’s great to hear from you! How’s your day going?” or “Hello, how can I help you?” Now, which of these two greetings do you think Jeff would prefer to hear when he calls your company? Caller ID enables you to improve your customer interactions before they even take place. It also helps you to keep better track of your call history.

As you may already know, caller ID does a lot more than simply tell you who is calling. It tracks the dates and times of each call which can be a big factor in improving customer relationships. With this information, you’ll be able to better set your appointments, adhere to deadlines and be more prompt with respect to returning calls at appropriate times. Caller ID is a great way to keep everyone and everything in check!

If you’ve been underestimating the importance of caller ID at your business, you’re not likely to be alone. When you take advantage of MeloTel’s Commercial Phone Services, however, you’ll enjoy all of the benefits that come with this often-taken-for-granted feature. For more information, please don’t hesitate to contact us at 1-888-MELOTEL or use the “Live Chat Support” feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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