The Most Reliable & Trusted
VOIP Service Provider
in Canada
September 8, 2017

The Big Difference: Expeditious Customer Service

We live in a world where people can get access to things immediately. It’s a unique time in our lives as most of us can still remember what it was like to have to wait to get what we wanted. Take, for example, information. Once upon a time, we’d have to travel to the library to locate books containing the facts we were looking for. Today…a simple Google search is all that’s needed.

The same can be said about music. Remember when going to the record store was necessary in order to get that great new song or album? Today, people can either download or stream a full-length music project the second it has been released through various online platforms. Television works similarly. Many shows can be watched through streaming sites allowing viewers to avoid the “hassle” of waiting for a new episode to air on TV every week.

We live in a “I want it now” era.

So, when it comes to servicing your customers, you better believe that time is of the essence. At MeloTel, we can safely say that one of the benefits of being a smaller telecom company is that it allows us to provide personal attention to each of our clients. Unlike big-named organizations, our staff members know each of our clients by name. And we don’t keep them waiting!

“It took forever,” one of our colleagues detailed when discussing his recent attempt to locate maintenance worker to repair his leaking washing machine, “I called the number on the machine (belonging to the big-named manufacturer) and had to sit through countless voice prompts. When I finally got to the department I was looking for, I had to wait on hold for what felt like forever. I just hung up and called my buddy who has a friend in the industry.”

Our colleague went on to tell us that when this recommended friend was called, he promptly answered the phone and quickly scheduled an appointment – for the same day. Needless to say, our colleague was much happier with the expeditious service he was provided by the “smaller” maintenance service provider.

MeloTel answers the call…quickly!

At MeloTel, our clients benefit from very similar scenarios. When they call our office, they get a live person on the phone within seconds. When they call after business hours and leave voice messages, they receive return phone calls by the next business day. We know how important it is for our customers to not have to be kept waiting.

We invite you to give us a try if you haven’t yet. Contact us today and ask about our cloud-hosted Commercial Phone Services. We’d be happy to explain the benefits of ditching your old, traditional landline and utilizing modern technology that has proven to help business owners improve their customer relationships.

You’ll also want to ask us about our Website Maintenance Services and Bloggers & Creative Writers For Hire. Make no mistake that, in today’s “I want it now” world, your company website plays a huge role in attracting customers. Please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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