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October 17, 2013

Big Boys Suffer Major Network Outage


searching for bugAs has been well documented on the MeloTel Blog over the past couple of weeks, our company has been going through quite an exciting journey. As if adding a newborn to our family last week wasn’t thrilling enough, our company has grown exponentially with our services becoming more and more popular among business owners across Canada. Those “big boy” companies, on the other hand, haven’t had themselves the greatest week.

You are likely well aware that last Wednesday, Rogers customers fell victim to a major network outage. Shutting down cell phone services, SMS messaging services as well as internet services, this outage was felt all throughout Canada. From Vancouver to Halifax, there was not a Rogers, Fido or Telus customer who wasn’t affected by the cutting out of their services.

As Patrick O’Rourke reports on, the major network outage shut down services for customers of the “big boys” for over three hours last Wednesday. Rogers Communications Chief Executive Officer, Nadir Mohamed offered an apology for the outage, of course, but no explanation for it was given, says O’Rourke. Instead, customers were left with nothing but a promise that there would be an investigation of the problem.

Evidently, it doesn’t matter how big or popular these telecom brands are, they too experience major network issues from time to time. This one, however, seemed to be quite a big one. Customers from all over the country complained via Twitter about the problems they were having making calls or getting online. As O’Rourke confirms, voice and text services were out of commission for most of Wednesday evening.

Countless tweets have been sent out by angry customers since the outage last week. Many of them have made the claims that they will be leaving Rogers for another telecommunications provider. Not surprisingly, we’ve actually received quite the number of calls in the past week, here at MeloTel, from business owners looking to take advantage of our Telephone Services plan.

O’Rourke goes on to reveal that Rogers blamed the entire network outage on “an unspecified software problem”. This explanation, however, has done little to satisfy the many disgruntled customers of what was considered a reliable phone service. This is especially true for entrepreneurs who need to be in constant communication with their clients and colleagues.

“I don’t know if they realize how badly not having service for three hours can affect a small business,” reported one MeloTel client, “For a big business, maybe it’s nothing, but for small business owners, we need to meet deadlines and get back to people fast. Pushing business back an entire day is bad for business. That’s basically what happened for thousands of business owners across Canada last Wednesday.”

“The outage must have given some who needed to place or receive an important voice call or lacked vital access to text messaging a reason to consider re-acquiring a land line,” writes O’Rourke. At MeloTel, we’ve found that to be true. If you’re in need of dependable phone services, making the switch to MeloTel may just be the thing for you. Call us at 1-888-MELOTEL today!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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