At MeloTel, we pride ourselves on building strong working relationships with our customers. Just like a group of friends, our customers are made up of a wide variety of talented and innovative individuals who all have different needs when its comes to their businesses. As a result, we do all that we can to cater our services to their specific requirements.
In some cases, we know that budgets are a concern. Working within a certain budget can sometimes provide obstacles but, at MeloTel, we do all that we can to come up with solutions that are both beneficial and affordable. As a leading VoIP telecommunications company in Canada, we feel it our duty to assist Canadian business owners with their goals on building their businesses.
This trait can often be a benefit with working with a smaller-sized business. As many of clients have mentioned, working with “big name businesses” makes you feel more like a “number, and not a real client”. We couldn’t help but recall this sentiment when reading a Toronto Star article this morning, that mentioned Bell’s intention of raising pay phone charges by 100 per cent!
In the article, Niamh Scallan writes that “Bell Canada and Bell Aliant submitted a joint application to the Canadian Radio-television and Telecommunications Commission in mid-January to approve a pay phone rate increase of up to 100 per cent.” Now, to some, it may seem as if such a move wouldn’t mean much to the general public as most people have cell phones.
However, as Scallan points out, the initiative to begin charging pay phone users $1 instead of 50 cents for a local phone call will greatly impact low-income citizens. As a result, a number of public interest groups are lobbying against the proposed 100 per cent increase which would also see the cost of plastic card calls jump from $1 to $2.
Meanwhile, Bell contends that the increase is necessary to offset declining pay phone use across the country. As can be easily assumed, the growing popularity of cell phone use has dwindled pay phone use in recent years. In fact, in 2007, Bell increased the cost of a local telephone call made on a pay phone from 25 cents to 50 cents due to this fact.
Scallan notes that Bell Canada and Bell Aliant also argue that they will be experiencing “’significant capital expenditures’ in the coming years as the companies upgrade their pay telephones to accept Canada’s new one dollar coin.” Meanwhile, “TELUS pay phone rates have hovered at 50 cents for local calls, following an increase from 35 cents in 2010.”
“If anything, this just shows Canadians why they should be working with smaller-sized phone companies,” mentioned one of our clients who brought this story to our attention this morning, “Companies like MeloTel show that they care about the customer. The bigger companies care about the money first.”
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"