In our last blog, we discussed the fact that today’s consumer expects immediacy. We used the examples of Netflix and Spotify as online examples of replacements for such brick and mortar store locations as Blockbuster and HMV respectively. When people want movies and music, these days, it’s buttons they press and not stores they visit.
No matter what type of business you own, it’s important to consider just how quickly you’re able to respond to customer queries. A 2014 Lithium Technologies study found that the majority of consumers go online to request help for a product or service – and they expect fast responses. According to the findings, two-thirds of respondents expect same-day responses to their online requests, while 43 percent expect responses within an hour.
At MeloTel, we believe that such survey results speak to an extremely important element of business success: being available when your customers need you. Technically speaking, that means being available 24/7. Now, it goes without saying that no one can be expected to work right around the clock. However, as Andrew Tillery explains on SmallBizClub.com, providing 24/7 customer service will give you an edge over your competitors.
“Think about it,” he insists, “If someone calls your company outside of normal business hours, but they can’t reach you, they simply call the next business on their list until someone picks up and fills their need. Not only did you just lose out on making a new sale, but you also just handed a new customer to your competitor. Ouch.”
Make it known to your customers that your business prides itself on providing expeditious customer service. Your brand’s speediness should be a well-known part of its arsenal. With that, you can be given some leeway in not being available 24 hours a day and 7 days a week. However, it’s vital that you stick to your word and return calls and emails within a business day.
“Partner with a call centre and they can provide you with a virtual receptionist who learns your account and is available to take calls for your business whenever you prefer,” advises Tillery, “This keeps your costs low, but enables your company with the ability to be available 24/7 to assist your customers and bring in additional revenue.”
Not only do our VoIP-based Commercial Phone Services provide you with the option of using an Auto Attendant, but its wide range of features make it a lot easier for you to provide your customers with the quick service they’ve come to expect from businesses nowadays. Among those features is Voicemail to your Email which sends your voicemails to your email inbox as mp3 files.
That way, you’re able to check and store your messages on any device of your choice! The feature has been known to help business owners vastly improve customer satisfaction. For information about any and all of our cloud-hosted services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"