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VOIP Service Provider
in Canada
May 12, 2011

Be Friendly On The Phone


When you work over the phone, all that you have is your voice. Your voice becomes your number one selling point over and above the product or service you offer because, essentially, it is the first thing your potential clients come into contact with. Consider your own first impression of a company when you call it.

If the voice on the other line is gruff and curt, do you feel comfortable even continuing the phone call, let alone doing business with that person? Then again, if the voice is too quiet and timid-sounding, do you feel confident that this is a business you’d like to start working with? If there is one thing about your voice, it should help to convey that your company is a top choice. (Don’t you love it when we rhyme?).

Naturally, we practice what we preach. If you dial up MeloTel (please go ahead and do so, we’d love for you to test us on this), we guarantee that you’ll hear an energetic and welcoming voice on the other end of the line. As always, we enjoy communicating that we are both reliable and really fun to work with.

Now, of course, this may be because we employ some of the best voice talent there is. In our state-of-the-art studio, we are able to produce for you the absolute highest quality voiceover productions. Commercials, narrations and even phone greeting prompts are all services that we happily offer.

Then again, we won’t necessarily be able to directly answer your phones for you. So we figured that we’d throw a few tips your way to help you develop and maintain a friendly tone of voice to continually impress and satisfy your clients. discusses a number of ways you can work on your friendly speaking voice. We believe each tip can certainly help you when you’re on the phone.

One thing you should do is record your voice and listen back to it. Record just about anything you like – even a paragraph from a local newspaper, or better yet, this blog! Ask yourself if your voice is one you’d like to hear when you call up a company. Secondly, watch yourself speaking by looking into a mirror. Are you smiling? Did you know a smile can be “heard” through the phone?

Look for certain speech patterns when you are speaking. Be sure to use a varying pitch to emphasize certain words as opposed to falling into the trap of being monotone. And be aware of any slang terms you may be used to and avoid them. By the way, don’t forget to do your best to relax while you are speaking.

According to, “If there is tension in your throat or chest, your voice will sound hoarse and forced, almost as if you have laryngitis. Relax your upper body, including your shoulders, neck and abdominal muscles, and your voice will sound more gentle and pleasant.”

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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