In our last blog, MeloTel proudly introduced its brand new NOCStatus Twitter account. As you are now likely aware, if you follow us @nocstatus, you’ll be among the very first to get updates about any and all system issues that MeloTel may be working on. We always strive to provide our customers with top-level service, and this account is part of our commitment to doing so.
Twitter, of course, is wildly popular. We wouldn’t be surprised if even the creators of Twitter themselves anticipated its rise to fame when they first thought of the 140-character-update social media platform. Even we must admit, here at MeloTel, that we weren’t initially impressed with the idea of sending such short messages out into the world.
But has Twitter ever taken off! Naturally, with the rise of the social media phenomenon came the realization from business owners everywhere that utilizing the service would be great for business. On Business2Community.com, Anthony Saladino writes that “Twitter is one of the biggest marketing phenomenons of the online business world.”
He goes on to mention that it is the fastest growing social network site out there today. So why wouldn’t entrepreneurs get in on the action? As you are very likely aware, setting up a Twitter account is completely free. So using it as a marketing platform is a no-brainer! Saladino writes of the various benefits to using Twitter for your business.
Increasing Customer Satisfaction with Better Customer Service. Well, here is something we love doing at MeloTel! Customer satisfaction? We’re in! As we have pointed out by introducing our new @nocstatus account, Twitter allows you to inform your customers about all of your business activities instantly.
It also helps to gauge your customers’ reactions as the platform allows for people to respond by tweeting you back. Imagine the advantage that Twitter will provide for you over your competitors who may not yet be hip to the game. It helps you to start up conversations with your clients that will enable you to directly fulfill their needs.
Breaking the Distanced Corporate Image and Communicating More Effectively. Ah, yes. Nothing says “treating your customer with respect” like a direct response. Try getting that from the higher-ups of big-named corporations! Not likely. Twitter allows you to communicate your business values and goals clearly.
It helps you to prove that you stand behind what you say as well. Saladino suggests that you set aside time for “day chats” that present opportunities for you to answer questions live. This will clear up any doubt that you are “too busy” to help your clients. Clearly, Twitter provides the platform for effective communication. In our next blog, we will expand upon the benefits of Twitter.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"