For approximately the last eight months or so, a large number of Bell customers have participated in what can only be called a mass exodus from the large-scale telecom provider. It has come to our attention that many people have experienced challenges with Bell’s version of the Single Number Reach service, not the least of which is Bell’s halting of the services that their customers have depended on for many years.
Quite obviously, this has made many Bell customers very dissatisfied. At MeloTel, we understand that when companies let down their clients, it creates senses of hopelessness. “Who can be trusted if we can’t trust THAT company?” is a question that goes through many a business owner’s head following such a situation as the one presented by Bell.
We are strong believers that great customer service still exists. And, we know this, because the MeloTel team is staunchly dedicated to providing the absolute best customer service in the telecommunications industry. The way we see it, it’s all about giving the personal touch. As we’ve pointed out in many of our blogs, we strive to create and grow personal relationships with the many people we have the pleasure of calling our clients.
As a small, privately-owned company, it’s one of the luxuries we can afford. The personal touch is achieved by such things as knowing our clients by name and also understanding each of their specific and individual needs. MeloTel is a company that knows how to treat people because it’s a company that is run by real people who get to know and truly care about each and every customer relationship.
We enjoy our jobs. It’s a huge help when it comes to offering excellent customer service. If we’re not happy, it’s not possible to make our customers happy. So practicing what we preach is a big part of our customer service mandate. However, we’re also passionate about technology. We thoroughly enjoy keeping ourselves updated on all of the new innovations that make cloud-hosted services the waves of the future that they are.
When it comes to our VoIP-based Commercial Phone Services, we know they just can’t be beat! Firstly, MeloTel’s pricing is unmatched. We know that saving our customers money will always be a big plus. However, it’s the amazing calling capabilities and overall reliability of our phone services that truly set them apart. And, by the way, our Single Number Reach service remains one of our top innovations.
We recently added a new add-on specifically for a all MeloTel customers who have subscribed to our Single Number Reach service. For only $4.99 per month, the “Dial-In-Dial-Out Calling Card” enables you to use a regular landline phone to dial out using your virtual business phone number. With this add-on, you will never have to worry about revealing your home phone number, cell phone number or any other number you wish to keep private.
MeloTel is proud to offer such catered technology. It’s one of the many ways we go above and beyond to help our customers. Our full white-glove service style has played a huge role in helping business owners migrate from the old way of doing things to the ways of the future. For more information about any and all of our cloud-hosted services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"