At MeloTel, it is among our highest of concerns to ensure that are customers are consistently satisfied. Going above and beyond the call of duty, in fact, is something that we are always prepared to do as it means to the world to us to know that our customers are happy.
Especially for small businesses, keeping customers happy is an integral part of being successful. Consider that we are consistently expected to compete with the bigger names and major corporations in our industry. Independent entrepreneurs generally need to take things a step further to continually prove that they are worth doing business with.
It always excites to know that we have pleased our clients. So we do our best to take it one step further in order to wow them every chance we get. If you’ve been reading our great blog in recent weeks, you’ll know that in order to constantly provide the best service possible, you sometimes have to make sacrifices.
As a result, we recently reported that we will be specializing our website design and hosting service for those clients who are taking advantage of our telephone services. By focusing our energies on our top clients and most important services, we know that we will be able to produce top-notch quality every time.
This is why we would like to inform you of another sacrifice that we would like to make so that we can maintain our high level of customer service. MeloTel has been experiencing a bit of difficulty with our “Click To Talk API” so we have decided to temporarily suspend this feature until further notice.
What is API, you say? Well, it stands for “application programming interface” and it is a basically a method for software programs to communicate with each other. Allowing different software programs to interact, this feature is similar to the way a user interface would facilitate interaction between humans and computers.
Essentially, the “Click To Talk API” would allow MeloTel users to use HTTP requests to make and list calls, as well as provide support for other plug-ins. To put it plainly, one way this feature works is to allow a user to click a button in order to dial a phone number instead of dialing each digit individually.
However, our priority, at this time, is to allow our clients to make and receive calls without any delay or interruption. Should things change, we’ll be sure to let you know right away. If you have any questions about this change, we urge you to feel free to call us up. We’re always happy to hear from our customers, both present and future!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"