In blogs of past, we have mentioned how much MeloTel is committed to providing our clients with the best possible customer service available. We know how important it is to be able to trust the company that you’re working with. We’re also aware of just how annoying it is to have to jump through hoops to get the help you need when a problem arises.
That’s why we actually have a number of ways that you can communicate with us so that your needs are always met promptly. We’d like to take the opportunity to remind you of some of those methods today to continue to ensure that you always stay connected with MeloTel. We’re very proud, in fact, of our Support Centre.
Oh, you didn’t know we had a Support Centre? That’s right! Right here, on our website, you can have your support requests streamlined so that we can better serve you. It’s a support ticket system that assigns each support request with a unique ticket number. This way, you’ll be able to track the progress and responses to your request online!
This also allows you to keep a history of all of your support requests as we archive each and every inquiry. All you need to get your ticket number is a valid email address! When you check out our Support Centre page, you’ll notice that you can both open a new ticket and check your ticket status.
Ever heard of TeamViewer? This is an awesome feature that allows MeloTel to help you out with any problems on your computer by taking control over it through our own computer! Once your run the TeamViewer application and submit your connection details to firstname.lastname@example.org, watch in amazement as we fix your problem over the internet!
Our support centre also allows you to chat live with a representative over the internet. It’s essentially a real time email system that simply requests your name, email address, company name and message. The second you send the message, we receive it, and essentially begin speaking with you right away.
As always, we have our extremely knowledgeable and friendly reps standing by to speak to you if you wish to give us a call. If you know the song, then you know the number! 1-888-MELOTEL! At MeloTel, we look forward to serving you by providing the best customer service the industry has to offer.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"