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The Most Reliable & Trusted
VOIP Service Provider
in Canada
April 11, 2014

It Is All About Customer Service!

customer serviceAt MeloTel, we’re proud of the many products and services that we offer. For a number of years now, we’ve been assisting business from all over Canada by providing their workplaces with more functionality while giving their brands new advertising avenues. Yes, we’re very proud of what we have to offer. But we know that none of it would matter to any of our customers if it wasn’t for one very important factor.

Customer service. And we’re not just talking about any old type of customer service. We’re talking about the incomparable, unbeatable, unbelievable customer service that makes customers fall in love. It’s that type of customer service that MeloTel strives to provide its clients every day. We’d like to think we’re doing a pretty good job!

As customers ourselves, it is never lost on us that it’s a must to provide the kind of service that makes customers want to keep coming back. We like being treated with respect. We practically demand it. Therefore, we demand of ourselves that we show the characteristics of a respectful company. Moreover, we want our clients to know how much they mean to us. And that’s why customer service means so much to us.

It Adds Value. When customers receive excellent customer service, it makes the entire buying experience so much better for them. It makes them feel that what they paid for was well worth it. Your service, after all, really is worth something. It gives your brand a much better public image than if you hadn’t provided top-notch service. This, in turn, will increase customer loyalty, and therefore your sales.

It Gives You A Competitive Advantage. Okay, so let’s say your products and services are great. We have no doubt that they are. But what’s to say that your competition’s products and services aren’t just as good? Perhaps, many of your would-be clients live closer to locations owned by your competitors. What is going to make them choose your business over the others? Your amazing customer service, that’s what!

It Shows Your Appreciation. Let’s be honest. What would your business be without its customers? It would be out of business, of course! When your brand becomes known as a people-pleasing type, the word will spread. This means that you are bound to enjoy increased sales, repeat business, numerous referrals and many long-lasting customer relationships. Customers, after all, like being acknowledged.

It Is A Problem Solver. No matter what type of business you run or how well you run it, you’re bound to run into a disgruntled customer. How you handle sticky situations will play a huge role in how much your business is liked and respected. Being dedicated to providing excellent customer service will help you to solve problems and make previously frustrated customers happy and satisfied ones.

At MeloTel, we strive to be an industry leader when it comes to customer service. We’d love the opportunity for you to experience it for yourself. Give us a call at 1-888-MELOTEL. We have a wide variety of Hosted and Professional Services for you to choose from. If we can do something to help your business, we’ll do it. And we won’t just do it with a smile. We’ll do it to ensure that you’re smiling too!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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