The Most Reliable & Trusted
VOIP Service Provider
in Canada
March 25, 2013

Adding Value To The Customer Experience

value2-300x218MeloTel is all about adding value to the customer experience. When our clients come to us with their needs and concerns, we take it upon ourselves to go over and above the call of duty. Anyone can answer a question. Anyone can cater to a need or concern. But, at MeloTel, we work to ensure that those needs and concerns are both met and surpassed. It’s all about that added value.

Take for example, our Bloggers For Hire department. Sure, we staff a number of talented and creative blog writers who can write amazing blogs to boost traffic to your website. But we also make sure that they are social media savvy. So, in addition to writing your business blogs, our writers will ensure that your social media profiles are updated and that your company is advertised on such sites as Craigslist and Kijiji.

It’s all about taking things to the next level. Blogs work excellently in generating more hits to your site and encouraging readers to become more engaged in your brand. But the added value of having your social media profiles such as Twitter and Facebook updated will ensure that we maximize your reach. Let our blogging team take your company to the next level.

We feel that our Commercial Phone Services also provide added value to the customer experience. For one, we ensure that our clients are paying less than what they would be paying by hooking up their phone lines with one of the big name telecom providers. Because we are not a conglomerate phone company, our priority is to satisfy our customers first – not overcharge them.

We also provide that personal touch that the bigger companies do not. What that means is there is a bigger trust level between our business and our clients. We trust that our customers will be so satisfied they won’t want to leave us. Therefore, we offer a no commitment type of relationship. That means clients pay on a month to month basis and can cancel at any time.

Developing such relationships is another way we add value to the customer experience. We know that when our customers are made to feel good, they will feel good about continuing to work with us. At MeloTel, we feel that this also achieved by making sure that we are accessible. Sure, it’s great to provide the top-notch products and services that our clients need. But incomparable customer service helps to take things to another level.

Many of our new clients complain that their previous telecom providers “couldn’t cut it when it comes to customer service”. Long wait times, irritable or inexperienced service reps and receiving incorrect information are among the top reasons that customers leave the big name companies. At MeloTel, we add value to the customer experience by ensuring that we are easy to reach.

The Live Chat feature on our website is available throughout the business week so that online users can receive immediate attention from one of our friendly and experienced reps. And, as always, you can call us up at 1-888-MELOTEL to receive the friendliest of customer service in a very expeditious way. We are committed to making you happy by adding as much value to your customer experience as possible.

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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