Relationships aren’t easy. We’ve all been in them. And we’re not just talking about matters of the heart, either. Whether it’s family members, friends, co-workers or business associates, your relationships take work to make successful. A lot of effort must be made to show the people in your relationships that you care. If not, you may lose them.
Think of your MeloTel Blog as your alternative “Dear Abby” advice column. And while we may not know exactly how to help you to get out of trouble for forgetting your girlfriend’s birthday, we do enjoy doling out our share of helpful business tips! We actually quite enjoy it because, by taking our own advice, we continually find new levels of success ourselves.
Take this tidbit of advice, for example: keep offering your customers something new. By continuing our mission to offer new exciting products and services to our clients – especially over the past several weeks – MeloTel has proudly created numerous new relationships that we look forward to strengthening over time.
And how do we plan to do that? By continuing to offer our new clients something new as well. Perhaps, you’re wondering how we can keep coming up with new and inventive ways to keep our customers excited. It’s simple. It’s all about providing added value to the relationships that already exist.
The Reseller Network helps us to explain. On their website, they write that “the cost of marketing to generate new customers is significantly higher than communicating with to your existing customers. Marketing to existing customers is not only cheaper it’s also generates higher conversion rates.”
So with that, we realize that to garner greater success, we need to make the most of the clients that we already have. Maximizing revenue, to us, means ensuring that our current customers are never forgotten. Keeping them happy is essentially job number one. And offering them something new is a big part of that.
As The Reseller Network explains, offering your customers new products and upgrades is the easiest way to generate more sales. Putting them first helps to shed a positive light on your customer service regimen. Remember those who first showed you support and chances are that they will continue to support you.
Says the website: “If you don’t offer your customers new products, services or upgrades they may take their business to your competitors who do. Ultimately not only could you miss opportunities to earn some additional revenue but you may lose customers.” We will elaborate on this concept some more in our next blog.
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"