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The Most Reliable & Trusted
VOIP Service Provider
in Canada
March 26, 2014

Being Accessible = True Customer Care

phonesOn the top of the lists of pet peeves that the majority of customers have is “Companies That Don’t Get Back To Me”. Is there anything more annoying that leaving a message for someone and that person not returning your call? It’s not only considered annoying, but disrespectful. Surprisingly, many business owners have not yet mastered the task of getting back to their clients’ queries in timely fashions.

This can severely hurt customer relationships and, in many cases, end them. The last thing you want is to lose out on business and, even worse, have your company gain an increasingly bad reputation by giving customers the impression that you don’t care about them. So being very accessible needs to be a top characteristic about your brand and your own personal business acumen.

There are a few key ways to show your customers that you care. The truth is that you won’t always have time to get back to them immediately. But it’s important that you show them that they matter to you. In today’s blog, we’ll look at those key ways in an effort to ensure that your company never gains the bad reputation of “Company That Doesn’t Care About Me”.

Acknowledge that your customer has contacted you. As mentioned, you may not always have the time to get back to a customer right away. Do your part to, at the very least, let your customer know that you have received his or her message and will do your very best to respond as soon as possible. People like to know that they are not being ignored. So it’s important to not give off that impression.

Respond to your customer as soon as possible. Once you acknowledge your customer, you don’t want to keep him or her hanging for too long. Customers truly appreciate quick responses. When you return a customer call at your earliest convenience, it is often received with great admiration. Customers like to know that they are cared about more than they do simply getting a good product.

Be prepared with accurate information. Responding quickly is one thing. But you also want to make sure that you’ve properly looked into your customer’s concern so that you can adequately address it. As well, if the customer has called with a complaint, you’ll want to ensure that you are prepared with a satisfactory resolution. Your mission upon making your call should be to make that customer happy.

Don’t forget to follow through on your promises. Lack of execution is big time no-no for any business type. You should never make a promise that you can’t keep. Sure, you can get the customer off the phone happy. But if you don’t follow through on what you promised, you can pretty much kiss that customer goodbye. It should go without saying that you have to stick to your word to maintain a good reputation.

Single Number Reach. Are you looking for a surefire way to never be out of touch with your customers? Quite often, MeloTel clients inform us about their busy schedules and subsequent inability to answer phone calls promptly. Single Number Reach is a fantastic feature for business owners on the go. It’s a virtual phone number that allows business owners to forward a local phone number to up to five different phones!

Contact MeloTel at 1-888-MELOTEL for more information or to sign up today. Never miss another important call again!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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