There is a long list of reasons why people will decide to work with your company. Among them are great products and services, excellent customer service and an inviting shopping atmosphere. There is also a long list of reasons why people may choose not to work with your company. A lack of the aforementioned is obvious. But the way we see it, here at MeloTel, there are some reasons on the latter list that shouldn’t exist.
Take, for example, not being able to get in touch with a representative of a company you’re seeking help from. Especially when that representative is actually the owner of the business, it reflects pretty poorly on the brand. It reflects so poorly, in fact, that customers start going elsewhere for the same products and services. As a business owner, there really should never be a time that you’re not accessible.
Can you make yourself available 24/7? Well, yes and no. You see, we’re not saying that you somehow have to find a way never sleep again. No one is available around the clock. The point here is that it’s important to communicate to your customers that their needs make the top of your priority list and that you’ll always make time to help them. This entails answering the phone when it rings and returning messages very shortly after they are left for you.
Some business owners get into the habit of not answering their phones because they are “busy”. But when that happens, those all-important customers feel ignored. You’ll certainly want to avoid giving off this impression. Using the excuse that you were “outside of the office” no longer cuts it in a world where VoIP technology has made it so that you can conduct business anywhere across the planet as easily as could in your own office.
How is it possible to conduct business anywhere in the world as if you were in your own office? With MeloTel’s fantastic Single Number Reach feature, you’ll never miss another important phone call again! This incredible feature is perfect for the small business owner on the go. It’s a virtual number service that allows you to forward a local number to up to five different numbers of your choice!
That way, when your business phone number is called, it will ring five different phone numbers simultaneously. Your office phone, your home phone, your cell phone and any other phone of your choice will ring when you use this feature to do away with your accessibility problem. You can even get your own new telephone number and receive voicemails in your email inbox. That way, you’ll never miss another important message again either!
How can Voicemail to your Email be a real business-saving service? With it, no message gets lost as each is logged as a WAV file in your email inbox. To reiterate an earlier-made point, it’s important to return these messages promptly – even if it’s just to say that you received them. Making your customers know that they are not being ignored is an excellent way to grow the reputation of your brand.
That is how accessibility can save your business! For more information about Single Number Reach, please don’t hesitate to contact us at 1-888-MELOTEL or use the “Live Chat Support” feature on our website!
“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"
“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"
“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"
“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"
“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"
“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"
“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"
“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"