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in Canada
July 21, 2015

Accessibility: The Key To Unbeatable Customer Service

At MeloTel, we have quite the history of discussing the importance of customer service. And we certainly don’t stop at the discussions. It’s all about putting our opinions into practice. And we are of the opinion that having an unbeatable customer service regimen is mandatory if you want your business to be considered a cut above its competition. But what is the key to unbeatable customer service?

Well, to be honest, there are many keys. But, the way we see it, it all starts with being easily accessible to your customers. How else can you provide top-notch customer service if your customers have trouble getting in touch with you? This is why, at MeloTel, we are constantly coming up with new ways to help our customers reach us. Our recently-added “Live Sales Chat” feature allows our website’s visitors to chat with us online in real time.

Add phone calls, emails and even tweeting to the list of ways to contact us and MeloTel is one the easiest companies to work with! At least, that’s what we’ve been told. The amazing feedback we’ve received from our Customer Satisfaction Survey has reminded us that being able to get a representative to respond to a question quickly is one of our customers’ favourite attributes about our company.

It begins with how quickly a customer can get in touch with you. Our customers have told us that they much prefer having their problems solved and questions answered at the first point of contact. Who wouldn’t? Having to leave messages in hopes of a return phone call or email can put certain customers off. The fact that MeloTel has become known for its “first call resolutions” has made our customer base one of the happiest you can find!

It continues with responding to messages promptly. Naturally, there will be times when messages need to be left. After all, not all businesses function on a 24/7 schedule. But that’s okay. Most customers are well aware that they will have to leave messages from time to time. It’s important, of course, to promptly return those messages. It’s practically a MeloTel policy to not have any customer wait and wonder where we are. We get back to you fast!

It is also about responding appropriately. It’s great to be easy to reach. And it’s great to return messages promptly. But what type of service are you providing when you’re actually in touch with your clients? Customers need to feel confident that their questions are being answered correctly and that their specific needs are being met. Great customer service has a lot to do with getting the job done right the first time.

It also requires some following up. Even if you’ve resolved your customer’s queries at the first point of contact, it doesn’t mean that the issue has been resolved entirely. A sign of unbeatable customer service is the follow up. Be sure to get in touch with your client shortly after you’ve provided the service that he or she required. It shows that you care and are willing to go the extra mile to make your customer happy.

At MeloTel, we proudly provide what we believe is the true key to being the most accessible business owner possible. It’s known as Single Number Reach! This amazing feature rings up to five different devices at once when your business number is called. It is highly heralded as being the perfect business tool for entrepreneurs on the go. You’ll never miss another important call again! For more information, give us a call at 1-888-MELOTEL!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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