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VOIP Service Provider
in Canada
December 12, 2016

Accessibility Is A Key To Customer Satisfaction

We’re not even at the midway point of December just yet. However, the MeloTel team certainly hopes that you’re already enjoying the holiday season. While the holidays haven’t officially started, we do hope that your business is reaping the benefits of the elevated levels of customer spending all across our continent.

With that said, we would like to take this opportunity to remind you of MeloTel’s holiday schedule. We’re keeping it pretty simple this year. The office will be closed for the final week of the year. So between Christmas Day and New Year’s Day – both Sundays – we will be shutting down. Well, to be perfectly honest, “shutting down” isn’t exactly accurate. Of course, our team will be out of the office enjoying the holidays with loved ones – but getting support from MeloTel won’t be hard to come by.

If you’re in need of assistance during the final week of the year, please don’t hesitate to call us. We will be continuing to offer 24/7/365 Urgent Network Operations Support & Monitoring to ensure that our services are always stable and available to you. You can report issues 24 hours a day by calling 1-888-MELOTEL and selecting option 3. Simply leave a message in our monitored voicemail box and we will do our best to get back to you as soon as possible.

Ensuring our accessibility, even during the holiday season, is all part of the commitment that MeloTel has towards customer satisfaction. Our incredible hosted services, we might add, serve to assist our clients with providing a similar brand of excellent customer service to their customers. To reiterate, being accessible is a huge part of customer satisfaction.

So which of our services help for you to be more accessible? Here are just two:

Single Number Reach. This awesome feature allows you to forward your business number to up to five different devices that will ring simultaneously when it is dialled. That way, it doesn’t matter which device you have near you – your office phone, home phone, cell phone etc. – you will be able to take the call (provided that you aren’t too busy, of course). Single Number Reach has often been heralded as one of the finest features that are available with our VoIP-based Commercial Phone Services since it helps business owners to never miss important phone calls.

Voicemail to your Email. Another amazing feature, this turns your voicemails into emails. With each voicemail message left for you, you receive an email containing an mp3 file. That way, you can check your messages on your computer, laptop or tablet just as easily as you would with your telephone. It not only allows for great multi-tasking, but it enables you to begin an easier filing system for your most important messages.

There are, of course, numerous other features offered by MeloTel that will help to improve your overall customer service regimen. But, we’d like to discuss them with you in greater detail directly. For more information about these or any other of our services, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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