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in Canada
June 5, 2017

Why Is Your Accessibility So Important To Modern Day Customers?

We recently came across an article that discussed the importance of communication in relationships. What originally seemed to be a rehashing of an age-old tale – good communication is at the heart of every strong relationship – turned into an important dialogue about best business practices. In 2017, a company’s products and services are not its “be all end all”. Attention must be paid to keeping the lines of communication open between the business and its customers.

The customer relationship – just like any other relationship – requires good communication.

And when the lines of communication are interrupted, things can go awry. Let’s be specific: we currently live in an “on demand” society. Unlike in years past, people expect to get what they want when they want it these days. With the ability to stream and download media within seconds, our society is now made up of individuals who don’t particularly appreciate the concept of waiting.

In other words, it’s important for you to be able to give your customers what they want when they want it. That means expedient answers to questions and timely customer service. This is what makes VoIP technology so spectacular. It answers the modern day call to wanting things right away. With VoIP, the internet can be utilized to keep people in touch with each other no matter where in the world they may be. Landlines were never able to accomplish that.

At MeloTel, we’re particularly proud of our Single Number Reach service.

It takes the entire concept of keeping in touch to provide “on demand” service to the next level. With this service, you can be reached no matter where you may be and no matter which device you may be using. And the way it works is pretty simple, really. Single Number Reach lets you forward your business phone number to up to five different devices.

Each device will ring simultaneously when that one phone number is called. Think back to when your home phone (perhaps, you still have one) was called. All of the phones connected to that landline within your home would ring at the same time, right? Well, with Single Number Reach, the same principle applies. When your business phone number is called, it can ring your home phone, cell phone, office phone and any other two phone lines all at once.

That means that your chances of missing another important call are next to none. What does that mean for your customer relationships? Only one thing – they will improve! It’s just as simple as that. When your customer base becomes accustomed to the fact that you are easy to get in touch with, it will grow its faith in your brand. Being accessible answers a very important need in today’s world – the need to get things immediately.

Now you can make outgoing calls!

MeloTel is pleased to announce a new little wrinkle to the Single Number Reach feature. Our new SIP Cloud Softphone for Android and iPhone allows you to use a Wi-Fi or LTE cellular data network connection to make and receive calls on your MeloTel account. Once connected to your MeloTel phone system, you can start making calls using your company caller ID instead of your own cellular minutes!

For more information, please don’t hesitate to contact us at 1-888-MELOTEL or use the Live Chat feature on our website!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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