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June 29, 2020

A Dose Of MeloTel’s Tech Support Can Make Your Day

It’s an extreme rarity that you’ll find me writing a blog in the first person. However, my experiences today insist upon me providing a firsthand account of what it’s like to receive customer service from MeloTel’s tech support department. You see, even though I’m a member of the MeloTel team, I too require assistance in order to do my job. And let me tell you, without the fantastic support I receive from my team, I wouldn’t be able to do my job at all!

Let me first admit something to you. I am severely technology-challenged. Any electronic device that is within my vicinity is bound to experience some sort of issue. It may freeze, it may lose data or it may stop working altogether. I call it my “curse” and many of my friends are very well aware of its power.

My curse has been around for a long time.

I remember working on essays for my university courses back in the early 2000s. I once had to print one of them out at a friend’s house. When I arrived, my friend insisted that printing my paper would only take seconds. However, there was a problem. His printer suddenly wouldn’t work. Even worse, the email account I had sent my paper to had somehow blocked him from logging in.

I apologized for having “cursed” his computer and left his home knowing exactly what would happen next. Within minutes of my exiting his front door, my friend called me. “Bro, as soon as you left, everything went back to normal! Your paper is printing now.” I have dozens of stories like this, and they are all completely true. That brings me to today.

I was having a problem using my phone extension this morning.

Each member of the MeloTel team is currently working from home. As a safety measure to help stop the spread of COVID-19, each team member is equipped with MeloTel’s Cloud Softphone on his/her personal device. This app allows us to seamlessly make and take calls using our business extensions.

The cloud softphone is a free feature for any and all MeloTel clients who take advantage of our cloud-hosted Commercial Phone Services. Thankfully, it has worked wonders for the MeloTel team. It enables us to continue to provide customer service over the phone in much the same way as if we were in the MeloTel office. However, this morning, I couldn’t hear the people on the other lines of my calls.

Steeve Martin to the rescue!

I couldn’t be more grateful to Steeve Martin, who is one of MeloTel’s tech support specialists. By getting him on the phone this morning, I was able to quickly resolve my issue. Steeve calmly and clearly took me through the steps that enabled me to get my Cloud Softphone extension operating as normal. The steps included some deleting and re-downloading of the cloud softphone app.

Steeve’s expertise and immediate help, however, don’t make up the full story of the excellent customer service he provided. He was friendly and patient throughout the call. I could tell that the service he was providing me was indicative of the service he provides our clients. I was especially impressed at how he was able to reassure me in moments when I apologized for having no prowess in the world of tech support.

I’d like to take this opportunity to publicly thank Steeve and encourage everyone to contact 1-888-MELOTEL and select option 3 for any tech issues with our services. It will make your day!

Daniel Faraldo, Editor in Chief

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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