It’s an extreme rarity that you’ll find me writing a blog in the first person. However, my experiences today insist upon me providing a firsthand account of what it’s like to receive customer service from MeloTel’s tech support department. You see, even though I’m a member of the MeloTel team, I too require assistance in order to do my job. And let me tell you, without the fantastic support I receive from my team, I wouldn’t be able to do my job at all!
Let me first admit something to you. I am severely technology-challenged. Any electronic device that is within my vicinity is bound to experience some sort of issue. It may freeze, it may lose data or it may stop working altogether. I call it my “curse” and many of my friends are very well aware of its power.
I remember working on essays for my university courses back in the early 2000s. I once had to print one of them out at a friend’s house. When I arrived, my friend insisted that printing my paper would only take seconds. However, there was a problem. His printer suddenly wouldn’t work. Even worse, the email account I had sent my paper to had somehow blocked him from logging in.
I apologized for having “cursed” his computer and left his home knowing exactly what would happen next. Within minutes of my exiting his front door, my friend called me. “Bro, as soon as you left, everything went back to normal! Your paper is printing now.” I have dozens of stories like this, and they are all completely true. That brings me to today.
Each member of the MeloTel team is currently working from home. As a safety measure to help stop the spread of COVID-19, each team member is equipped with MeloTel’s Cloud Softphone on his/her personal device. This app allows us to seamlessly make and take calls using our business extensions.
The cloud softphone is a free feature for any and all MeloTel clients who take advantage of our cloud-hosted Commercial Phone Services. Thankfully, it has worked wonders for the MeloTel team. It enables us to continue to provide customer service over the phone in much the same way as if we were in the MeloTel office. However, this morning, I couldn’t hear the people on the other lines of my calls.
I couldn’t be more grateful to Steeve Martin, who is one of MeloTel’s tech support specialists. By getting him on the phone this morning, I was able to quickly resolve my issue. Steeve calmly and clearly took me through the steps that enabled me to get my Cloud Softphone extension operating as normal. The steps included some deleting and re-downloading of the cloud softphone app.
Steeve’s expertise and immediate help, however, don’t make up the full story of the excellent customer service he provided. He was friendly and patient throughout the call. I could tell that the service he was providing me was indicative of the service he provides our clients. I was especially impressed at how he was able to reassure me in moments when I apologized for having no prowess in the world of tech support.
I’d like to take this opportunity to publicly thank Steeve and encourage everyone to contact 1-888-MELOTEL and select option 3 for any tech issues with our services. It will make your day!
Daniel Faraldo, Editor in Chief