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The Most Reliable & Trusted
VOIP Service Provider
in Canada
November 8, 2013

6 Ways Your Business Can Spread Holiday Cheer

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Depositphotos_11345505_xsWe’ve been doing a lot of talking about holiday cheer, here at MeloTel. As big fans of the holidays, our staff members enjoy regaling each other with tales of Christmases gone by. But as a team, we also enjoy discussing ways that we can make the holiday season a joyous time for our clients. We know that putting smiles on faces is a mission of ours all year round. But there are ways to step it up during the holidays.

Perhaps we can offer up a few ideas that you can implement at your business as well. Sometimes, all it takes to secure a loyal customer for years to come is the warm feelings you give them before they complete their business with you. As part of our commitment to spreading holiday cheer, today’s blog will be devoted to some ideas on how to spread it amongst your client base this holiday season.

Put your customer service policy in writing. People like knowing that things are “official”. And nothing makes things more official than putting it in writing. Make sure that your mission statement is clearly declared in your store and on your website. On our website’s home page, our Service Guarantee is clearly displayed. Your service policy can be as simple as just a few words. Just be sure to stick to it!

Offer top-notch customer service. What’s a service policy if you’re not sticking to it? These holidays, you may want to add a little extra cheer to your everyday interactions with your clients. This practice should be greatly encouraged among your staff members. Every customer interaction with a member of your team is a direct representation of your brand. Make people enjoy doing business with you.

Be committed. There are few things worse than having a promise broken to you. Customers absolutely hate it when they are told that they will be contacted by a certain time and they are not. Time is money. And people really hate having their time wasted. Be sure to get back in touch with customers who are awaiting your phone calls. Remember, they can always go somewhere else. Don’t let that happen.

Provide additional value. Is there something extra you can do for your customers this holiday season? Can you offer to take their items to their vehicles for them? Can you provide free seminars and workshops on how to use your products or services? Perhaps, you can hold a special holiday function at your place of business. It’s all about making the buying experience that much better.

Pay attention. Listen to your customers. Consider their feedback and don’t shrug off complaints or concerns. Who better to tell you how to run your business than those who support it? Sure, some business owners may take constructive criticism personally. But it’s important to know that every step you take to improve your business is bound to grow its customer base.

Keep in touch. With social media giants like Facebook and Twitter ruling the world these days, there’s no reason to not utilize them to keep in touch with your client base. Reach out and let them know what’s going on with your business. Offer comments, post pictures and answer questions. Drumming up conversations on social media is one of the best ways to spread holiday cheer these days!

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Here are a few testimonials from what our customers have to say:

Danielle Cameron
Heidi Kaufmann
Charles Murray
Rashalee Green
Fouad Shuhaiber
Name
Dr. Martin Jugenburg
Wayne Goldstein
Danielle Cameron (VP Marketing)Imprezzio Marketing

“Imprezzio Marketing has been with MeloTel for 4 years and their service has been outstanding over the years. Their customer support team is always extremely helpful and always responds and resolves any issues that we have. Thank you MeloTel for providing us with such great service. READ MORE"

Heidi Kaufmann (Manager )TK Enterprises

“When TK Enterprises found MeloTel 2 years ago, it was in a crisis situation. Our previous VoIP provider had left us in the lurch and within days, MeloTel had us back up and running and we’ve never looked back since. We started with VoIP services and have worked with them to bring our company’s technology levels up to be more cutting edge and competitive while reducing costs and mitigating risk the entire time. READ MORE"

Charles Murray (CEO)Benjamin Verde

“Benjamin Verde Incorporated has been a loyal MeloTel customer since 2013. We are able to provide a variety of Artist and Entertainment related solutions such as Web Hosting, Artist Marketing and Artist Funding to clients across Canada. By utilizing MeloTel’s robust products and services our agents are able to provide fast and efficient customer care to various radio stations, record companies, independent artist as well as popular international brands via Benjamin Verde’s VXCO.net portal. READ MORE"

Rashalee Green (VP of Operations)Synergy Marketing

“As the leaders in promotional advertising with over 25 years experience we strive to satisfy all of our clients’ needs when it comes to marketing them and their businesses. We go over and above to make sure that all of their advertising demands are met with no exceptions. MeloTel and Synergy have been in business together since providing exceptional VoIP and technical services. READ MORE"

Fouad Shuhaiber (CEO)National Projects

“I have been a MeloTel customer since 2009 and wanted to tell you how much my whole office appreciates your services. Life becomes a lot easier when someone is there to help when we need it. That kind of service is why we will remain a loyal customer for many years to come. Thank you! READ MORE"

Name (title)Skinjectables

“The transition to MeloTel has been exceptional on a number of levels. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. MeloTel gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. READ MORE"

Dr. Martin Jugenburg (Surgeon)Toronto Cosmetic Surgery Institute

“Toronto Cosmetic Surgery Institute is a plastic surgery clinic, located in downtown Toronto. On site we have a fully functional, state of the art surgical facility. MeloTel assisted us when we went paperless a couple years ago in replacing and restructuring our computer hardware and network. They have been providing us with IT support ever since. Whether it be remote sessions that are required, or on site visits, the service MeloTel provides is always quick and efficient. READ MORE"

Wayne Goldstein (CEO)Global Mentoring Solutions

“Global Mentoring Solutions (GMS) is a North American based, white labelled outsourced help desk provider that partners with major ISPs, eLearning Support Providers and mid-market IT Service Providers. With MeloTel’s telephone infrastructure services GMS is able to provide support for over 8,000 technical support interactions per month! GMS has been relying on MeloTel’s expertise and professional support services since 2010. READ MORE"

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